Senior Director

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy in a fast-paced, mission critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles.

Fosters innovation and manages the application development team with a focus on promoting client satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise. Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation to improve quality, scalability, and adoption of Marriott’s Web platform.

CANDIDATE PROFILE

Education and Experience

Required:

Undergraduate degree in Marketing, eCommerce, Engineering, related field, or equivalent

experience/certification. MBA or advanced degree in Digital Commerce Product management desirable

8+ years’ experience in product management, strategy, or related function; portion of that experience leading

or managing technology products

3+ years’ experience leading direct reports and cross functional teams with P&L responsibility

8+ years Web / Mobile / Digital/ Technology experience; must have direct experience and fluency with the

broader consumer landscape and web technology platforms

Solid understanding of conversion rate optimization and how to maximize revenue

Direct management of complex budgets in excess of $2M

Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups

Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes.

Strong analytical, organizational, and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results

Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features

Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics

Preferred:

Ideal candidate will have product experience leading or managing apps and technology solutions, leveraging the full Adobe stack, including Adobe Experience Manager and Target

Ideal candidate will be familiar with and have worked in a scaled agile development environment, SAFe and variants

Ideal candidate will be familiar with Adobe Analytics /Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration

Ideal candidate will have understanding & familiarity with technologies and solutions that enable mobile & digital experiences for retail, hospitality, and/or amusement/entertainment

Ideal candidate will have experience with ecommerce browse and contextual discovery

Ideal candidate will have international experience and proficiency in translating global solutions for local markets

Proficient with web/app/API technologies and user interface design

Demonstrated success developing products that consumers love and managing large-scale transactional digital platforms

Strong preference for candidates with experience in SQL, Omniture, A/B and multi-variate testing with deep

understanding of best practices in user experience, analytics and drivers of conversion

Proven ability to lead and work with cross-functional teams in support of specific business priorities

Effective written and oral communications skills, with sensitivity to global communication needs

Ability to solve problems quickly, think creatively, and satisfy product speed-to- market requirements

Ability to execute budget-sensitive product and product marketing plans with tight timelines

Demonstrates self-confidence, energy and enthusiasm

Demonstrated strong presentation, negotiation, and persuasion skills

Demonstrated ability in product lifecycle management with deep demonstrated empathy for guest travel needs

and desire to solve consumers problems, at scale

Adaptable and energized by change; willingness to test new approaches and drive change

Thrives in a fast-paced, entrepreneurial environment

MBA or equivalent advanced degree in Technology and/or Product management desirable

CORE WORK ACTIVITIES

Managing Application Development Standards, Processes, and Tools

Works with direct reports to facilitate consistency of service delivery across client groups

Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:

SDLC standard tools and processes for both waterfall and agile development

Estimating standard tools and processes, incorporating flexibility for small and large projects

Deployment standard tools and processes

Monitors projects for adherence to defined application development processes

Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary

Communicates important application development policy changes that affect service provider and/or Marriott operations

Attributes

Deep intellectual curiosity and passion to solve core consumer problems

Demonstrates self-confidence, energy, and enthusiasm.

Driven to hit deadlines and achieve goals

Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements.

Thrives in a fast-paced, entrepreneurial environment, but within a large, complex business.

Team player that works well with counterparts from various functions/departments and can influence the work of counterparts without direct reporting accountability

Highly motivated individual with a strong sense of ownership, responsibility, attention to detail and demonstrated track record in managing multiple projects/tasks concurrently in tight timelines

Managing Day-To-Day Relationships with Teams

Manages application development projects in partnership with IT teams, business partners and providers

Provides project management of business projects

Oversees effective reporting within application development team

Leads project reviews with team on application development projects

Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

Monitors projects for alignment with defined business case process

Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

Manages, and improves service level reporting for application development

Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

Assists with application, development and maintenance of service provider project management standards and tools

Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

Works with application development service providers

Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

Works with team to progress the service providers services to match client needs

Facilitates team and service provider compliance with the agreement

Validates service levels meet business needs

Facilitates the definition and enforcement of good service provider contracts

Supports the IT organization

Provides input to IT’s business strategy and planning as needed

Supports and follows defined IT Governance decision rights, standards and practices

Emphasizes accuracy and effectiveness of estimating and planning management with team

Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

Works with application development service providers, IT teams, and business partners to implement continuous improvement activities

Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

MANAGEMENT COMPETENCIES

Leadership

Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem-solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.

Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.

IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.

IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.

Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension - Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.

Colorado Applicants Only: The salary range for this position is $127,088.00 to $256,293.00 annually.

Hawaii Applicants Only: The salary range for this position is $153,776.00 to $281,923.00 annually.

New York Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually.

Washington Applicants Only: The salary range for this position is $127,088.00 to $281,923.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, 04/25/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.