Customer Service Associate Full Time

2 weeks ago

Des Moines IA, United States GreenState Credit Union Full time

GreenState Credit Union
Member Service Representative
Type: Regular Full-Time
# Category: Retail
GreenState Credit Union
The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.
Pay range for this hourly position is $17.Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
# Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
# Supports a diverse and inclusive work environment.
# Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
# Makes weekly outbound service calls to members.
# Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
# deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
# Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) Educates members and staff of the features and benefits of all our products and services.
# Refers products and services that benefit members to achieve team goals.
# Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
# Processes mail and night deposit transactions.
# Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
# Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
# Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Has access to and is accountable for office keys and combinations.
# Balances, maintains, and corrects the coin machine and cash recyclers.
# Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.


Interpersonal skills to represent the Credit Union in a positive way.
# Thorough knowledge of deposit products and regulations.
# Accuracy in the handling of cash, recording daily transactions, and attention to detail.
# Good telephone manners and techniques.
# Member account problem-solving skills.
# Proficiency with related computer applications, spreadsheets, word processing, and database applications.
# Cash handling, sales, and customer service experience desired.
# Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

This position is not responsible for supervision of other employees.
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

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