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Call Center Representative

2 months ago

Melville NY, United States TEKsystems Careers Full time

*HIRING FOR ONE OF OUR LARGE HEALTHCARE NETWORK CLIENTS ON LONG ISLAND* *ON SITE IN MELVILLE, NY* *This is an in-office position; hours are 9:00 am to 5:00 pm* *AUGUST START DATE - INTERVIEW AND OFFER ASAP*

  • Job Description*
  • Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at times
  • Update patient demographics and pre-register in EPIC, training will be provided
  • Capture, enter and report data accurately to management
  • Ensure services are provided in a timely manner
  • Ensure key performance indicators are met
  • Report discrepancies and identify areas of improvement to supervisors
  • Work on special projects and assignments as needed
  • Additional Skills & Qualifications*
  • Excellent computer and typing skills required
  • High School degree or equivalent required
  • Must demonstrate good oral, listening and written communication skills
  • Ability to multi –task i.e. Manage telephone and computer simultaneously
  • Ability to work independently or with little supervision
  • Ability to provide high level of customer service and satisfaction
  • High attention to detail and excellent organizational skills
  • Above average ability to analyze, assess and problem solve the needs of the caller
  • Ability to learn and apply new information/concept in area of responsibility
  • Must be a team player
  • Employee Value Proposition (EVP)*
Excellent Salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.