Quality and Process Excellence Lead
1 month ago
- BE / B Tech/ MBA/ B. Stat from a Premier Institute
Skills (Must Have)
- Program management & change management
- Problem solving tools/ analytical skills
- Excellent communication / interpersonal, facilitation skills
- High energy level, confident, assertive and team player
Experience (Minimum)
- Consulting Experience
- Minimum 2years as Quality & Process Excellence practitioner & total 5years of Experience.
- Experience of managing team of quality practitioners.
- Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
- Exposure to ISO, CMMi or COPC will be added advantage
- Consulting experience in Shared Services Set up/BPO space is desirable
Job Description
- Responsible for driving quality initiatives for Client Accounts.
- Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes
- Leverage business optimization & innovation tools & application for process re-engineering
- Benchmarking processes, Management dashboard set up & building the best practices repository.
- Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
- Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
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