Support Officers

4 weeks ago

Grosse Pointe MI, United States Together Women's Health, LLC Full time

The Clinical Technology Support Specialist is responsible for supporting the Clinical Tech team in training, implementing, and optimizing clinical technology initiatives.
This position is remote with travel. Oversees, participates, and collaborates on the full implementation lifecycle (discovery, design, building, testing, deployment, and post go-live support) of enterprise-wide clinical applications under the direction of the Director of Clinical Technology.
Participates and helps project manage EMR conversions in collaboration with Director of Clinical Technology.
Collaborates with cross-functional teams to ensure integration and alignment of workflows to support organizational initiatives.
Provides operational support for post implementation of clinical software.
Helps evaluate, implement, and optimize additional platforms that integrate with EMR to help improve patient and provider experience as well as marketing and RCM.
Ability to engage with multiple projects and clinics while managing competing priorities.
Adhere to defined project management strategies and guidelines, meeting timelines for milestones and deliverables consistently.
Develops and maintains content specific, competency-based training guides.
Collaborates on development of organizational best practices for specific applications.
3+ years experience in a clinical capacity, healthcare operations or healthcare informatics.
3+ years experience with EMR/EHR software – Athena experience required.
2+ years experience with EMR implementation and/or conversions.
Bachelor’s Degree (four-year college or technical school) in a clinical or technical discipline, or non-degreed applicants who have equivalent experience.
Proficient with Microsoft Office products including Word, Excel, PowerPoint, and Teams.
Clinical application support experience preferred.
Applied knowledge of direct care and clinical operations.
Medical terminology, processes, forms, and technology.
Data privacy practices and laws.
In-depth knowledge of EHR systems and regulatory requirements.
Travel: 30% US based, to practice locations, overnight travel required. Some travel is required with short notice and may require weekend, late morning, or late evening travel.
Why Together Women’s Health (TWH)?
We’re a rapidly growing network of Obstetrics and Gynecology practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission is to improve the lives of our healthcare partners and their patients. Together Women’s Health (TWH) was created to be a leading network of integrated women’s healthcare providers. Our business solutions combine good medicine and a strong infrastructure to continuously improve care across Ob-Gyn and other women’s health-centered practices. In partnering with physician groups, TWH manages support services that foster growth for private practices and nourish their ability to provide the best total care to their patients.
Recognizing a commonality among clinicians in the evolving women’s health sector, where a lack of scale affects their ability to provide more robust care and diverse services, was the motivation for their connected care model. Together Women’s Health was founded in 2020 as a platform for elevating private obstetrics and gynecology practices to their full potential.
We invest heavily in building and maintaining a culture to be the employer of choice, cultivating a community of providers and resources, which in turn enriches the patient experience and strengthens doctor-patient relationships. With the combined leadership of expert physicians, an experienced leadership team, a world-class board of directors, and a strategic financial partner, Shore Capital Partners, TWH puts our medical affiliates at the forefront of innovation in women’s health.
To improve the lives of our healthcare partners and their patients.
We listen and always care.
Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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