Dental Patient Care Representative

3 weeks ago


Boston MA, United States Shields Health Full time

Shields Health has an exciting opportunity for a Patient Care Representative to work Full-Time (Monday - Friday 7:30am - 4:00pm) at our location within Tuft's Medical Center in Boston, MA.
**Work with cutting-edge imaging technology
Collaboration with world renowned healthcare providers
Shields Health Care Group is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 30 + years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.
The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by
Providing exceptional customer service with professionalism, efficiency and accuracy.
Ability to recognize and utilize when language services are needed
Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
Process outgoing and incoming US and inter-office mail and UPS deliveries.
Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
Remain current on any changes in policies or procedures that modify daily work functions.
Maintain co pay/petty cash accuracy and make daily bank deposits
Medical office or healthcare administration courses preferred
Excellent communication skills and computer proficiency required
Attention to detail and typing accuracy required
Knowledge of anatomy, medical terminology and insurance requirements is preferred.
Ability to follow instructions with minimal supervision
Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.



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