Director of Quality and Medical Staff

UWBA is committed to building and maintaining a diverse staff and an inclusive workplace that values equity. We welcome applications from immigrants, BIPOC, LGBTQ applicants, and people with lived experience in poverty.

Director, Data and Evaluation

Community Impact Team
Classification: Exempt Management
We partner across sectors, develop solutions, capture the data we need, and use those insights to support public policy and create research-backed community initiatives. Housing Justice: Improve access to stable, affordable housing and homelessness prevention.
Financial Stability: Help families increase income and savings on their way to financial stability.
Basic Needs: Ensure access to basic needs like food, housing, and legal services.

Are you passionate about helping people in the Bay Area communities move out of poverty and addressing the root causes of poverty? Do you have advanced analytical, technical, project management, and teaching skills that you would like to leverage to have a positive impact on our local community? This position represents an opportunity to leverage those skills and to work with a team of committed professionals working to create greater opportunities for children, youth, and families in low-income communities.

The Director, Data and Evaluation position will drive the design, planning, implementation, and oversight of program evaluation and impact measurement efforts at UWBA. This role will oversee the execution of innovative data initiatives aimed at scaling and improving community impact.

The Director, Data and Evaluation is responsible for developing and implementing evaluation tools and strategies for our CIT programs, ranging from shared database training tools for staff to reports used by staff and leadership to drive program development and impact. The Director will play a key role in driving systems and culture change around data and evaluation throughout the organization. This person is responsible for translating complex data into actionable metrics, designing the regional learning curriculum connected to data and evaluation, sharing our learnings externally, and for leading regional trainings and events. The Director, Data and Evaluation is responsible for administering the Exponent Case Management database, Salesforce database related to community impact, and other data systems developed to support CIT. The Director will supervise the Data and Evaluation team, which includes one Senior Data Manager and two Program Analysts. This position is hybrid and may require some travel around our 8-county region as well as spend some time in the UWBA offices located in San Francisco or San Jose for organizational meetings and events.

Evaluation and Analysis
Lead the design and implementation of both quantitative and qualitative program evaluations for UWBA programs
Lead analysis of client and community data using Salesforce, Tableau, Excel, or other data analysis software. Provide summaries and analyses for staff, partners, and leadership on a regular basis. Supervise and oversee data analysis projects for Program Analyst, interns, and other staff.
Facilitate processes to support learning from program evaluation efforts and community data trends. Create reporting tools, such as Tableau dashboards, to build CIT capacity for data-driven decision-making.
Develop and distribute analyses, instructions, and tools to share learnings widely. Present data and learnings at internal and external convenings.
Database management
Oversee design, implementation, and maintenance of program data monitoring and evaluation systems. Supervise and oversee Senior Data Manager’s d.atabase administration projects
Establish and maintain internal standards and protocols related to the collection, storage, and processing of CIT program data, including adherence to state and federal data privacy regulations.
Lead design, implementation, maintenance, and training for Salesforce features related to tracking CIT program data, working in partnership with IT and UWBA Salesforce administrator. Supervise and oversee Senior Data Manager’s Salesforce projects.
Oversee efforts to provide technical assistance to UWBA and partner staff that advance evaluation capacity building and quality assurance.
Lead the migration of data to other software, as needed, working with members of the IT department, Finance, and partners.
Regional Learning and Capacity Building
Design and lead regional training around data and evaluation, providing actionable insights for both partners and UWBA. Develop tools and compile information to help build partner capacity to track impact.
Lead external grant proposal and reporting processes, including tracking and reporting metrics for grant proposals and contributing narratives when the grant supports data/evaluation. Provide grant reporting and the support to staff for grant reporting.

Team Management
Hire, train, and supervise team members, including, but not limited to the Senior Data Manager, SparkPoint Program Analyst, and Community Impact Program Analyst.
Compile and manage program budgets, including tracking expenses, reviewing cost center reports, communicating with Finance, and working with other CIT leadership.
Work with CIT leadership for overall management of CIT to implement organizational priorities related to data and evaluation.
Manage contracts with consultants and vendors.

At least five years of related professional experience in program evaluation, data management, and analysis.
At least three years of supervisory and team management experience.
Excellent project management and organizational skills. Ability to work effectively with non-profit, government, community, and labor professionals and leaders as well as corporate executives.
Computer proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and experienced in database management. Comfortable and interested in learning becoming proficient in new software systems and tools.
Bachelor's degree or relevant work experience in fields related to applied research, program evaluation, and social sciences.
Commitment to deepening expertise around racial equity, diversity, inclusion, and self-awareness.
Familiarity and knowledgeable of different non-profit, public, philanthropic and private stakeholders in the 8 Bay Area Counties preferred
Experience with Salesforce, case management software, web-based survey platforms, and/or with an e-advocacy platform is preferred
Values equity and diversity and committed to inclusion. Strong initiative, accountability, and willingness to take ownership and drive projects to completion. Flexible and adaptable to opportunities, challenges, and changes in circumstances or context.
Coalition-building, networking, relationship management. Develops networks and alliances both internally and outside UWBA, through the two-way exchange of ideas. Manages relationships with skill and authenticity.
Excellent and comprehensive benefits package including medical, dental and vision; retirement contribution; vacation and holiday time; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. UWBA does not discriminate on the basis of race, color, gender (including actual or perceived gender, and gender identity), sexual orientation, age, marital status, medical condition, religious affiliation, veteran status, national origin, citizenship status, mental or physical disability, or any other characteristic protected by applicable state, federal or local law. To foster an open and impartial application review process that minimizes the potential for bias, please remove any reference to academic institutions from which yo u obtained any degree, if applicable, for example, simply list “Bachelor of Arts in Sociology”. applicable work experience is equally considered.

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