Bilingual (English and Spanish) Full Time Collector

2 months ago


Jacksonville FL, United States Triad Financial Service Inc. Full time

Full-Time
Triad Financial Services is looking to add a dedicated, highly skilled Bilingual Collector II (Spanish Preferred) to our team.
You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect money owed.

Monday - Thursday : where 2 days are 8:30am - 5:30pm, and 2 days are 11:00am - 8:00pm, Friday is 8:30am - 5:30pm, and Saturdays will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.
We offer a competitive Health Care Insurance plan, Dental Insurance, Vision Insurance, 401 (K), Disability Insurance, Paid Time Off, Life Insurance and so much more. Ideally 2+ years of previous experience in auto collections or in a related field is preferred. Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Discuss financial status, review monthly income and expenses and determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Offer Loss Mitigation assistance when appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Process mortgage payments in accordance with established guidelines
Follow all company and departmental policies and procedures
Be flexible with their time and schedule in order to meet the needs of the business
This is a full time position with an hourly rate of $22.00 per hour. Our benefits package offers 401k with matching, tuition reimbursement, 3 weeks PTO, med/dent & vision programs, and more Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plus
able to work without supervision
Bilingual in English/Spanish highly preferred

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