Training Technician

Found in: Jooble US O C2 - 1 week ago


Silver Spring MD, United States ALTA IT Services Full time

NOC Technician 
ONSITE in Silver Spring, MD
US citizenship required per government contract
Must be able to obtain a Public Trust clearance
Please note that new hires’ hours will be Monday – Friday, 8:00 AM – 4:30 PM ET until they have full access to tools and are completed training / are ready for independent shift work.
The shifts are:
Sunday – Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am  

and

Wednesday – Saturday 6am-2pm, 12pm-10pm, and 10pm-6am

Required Experience/Skills:
•    1-3 years of NOC experience

•    Knowledge of network technologies, connectivity, protocols, and security.

•    Cisco networking skills

•    SolarWinds

•    ServiceNow or other ticketing systems

•    Ability to concurrently manage multiple tasks

•    Strong troubleshooting skills.

Responsibilities:
•    Provide 24x7x365 coverage and support at the FDA White Oak Campus.

•    Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.

Preferred Certification:
•    CCNA

•    CompTIA

Other Requirements:
•    Candidates must be US Citizens

•    Candidates must have resided in the United States for the past 5 years

•    Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years

#M2



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