Phone Specialist

2 weeks ago

Peru IN, United States Indiana Health Centers, Inc. Full time

Description:
Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of the patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.
IHC in Peru, Indiana, is seeking a Bilingual Intake Specialist to join our talented and dedicated team This is a wonderful opportunity for anyone who craves a highly rewarding position with exceptional benefits, including a generous $1000.00 retention bonus Don't miss this chance to be a part of a great team that's making a difference in people's lives every day
Overview:
The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the clinic's overall effectiveness.
Greets clients and visitors to the clinic and assists with the check-in process
Makes appointments and prepares clients for appointments
Answers phones and accurately direct calls
Uses and maintains electronic medical records
Maintains effective working relationships with physicians, co-workers, and patients
Demonstrates positive customer service skills in person and over the phone
Works well in a team environment and as part of a team
Excellent compensation and benefits package:
Hourly position
$1000.00 retention bonus paid after one year of employment
Generous PTO - Paid time off and paid holidays
Health, life, dental, and vision insurance
Two medical plan options, including RX coverage
403(b)/403(b) matching retirement plan after one year of employment
Short-term disability insurance
Life insurance
FMLA
Flexible spending account
Health savings account
Employee Assistance Program
Wellness Rewards Program
Employee Referral Program and much mo
Tuition reimbursement
Requirements:
Education: High school diploma or equivalent required
One (1) year of prior experience in an office or health-related position
Bilingual in Spanish
Excellent interpersonal and customer service skills
Interacts with colleagues and patients in a professional manner

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