Director of Performance Management

2 weeks ago

Albuquerque NM, United States Heritage Hotels & Resorts Corporate Office Full time

We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico
This is a full-time, salary position with a range starting at $70k yearly (DOE) plus benefits. The position will work out of our Corporate Office in Downtown Albuquerque, NM.
Description: The Corporate Director of Training is responsible for designing, implementing, and delivering comprehensive training programs tailored to meet the specific needs of our organization's hospitality sector including luxury hotel, food, and beverage segment.
Training Manager and Training Coordinator
Collaborate with department heads and stakeholders to identify training needs and objectives that align with overall company strategy.
Design and develop engaging and effective training programs that focus on enhancing customer service, communication, and hospitality skills.
Incorporate industry best practices and innovative training methodologies into program development.
Facilitate training sessions for employees at various levels, including new hires and experienced staff.
Provide opportunities for staff, management, and leadership to third party training or trainers.
Communicate training schedules, expectations, and updates effectively to employees and management.
Maintain (utilize HRIS and other resources) and update training materials, manuals, and resources to ensure accuracy and relevance.
Stay informed about industry trends and advancements in hospitality practices to incorporate into training content.
Develop assessment tools and methodologies to measure the effectiveness of training programs.
Analyze training feedback and performance metrics to identify areas for improvement and make necessary adjustments to training curriculum.
Report training analysis and metrics to Executive Team to support data driven decisions regarding career pathing and compensation management as they result to internal growth.
#Proven experience in hospitality training and development, preferably in a corporate setting.
Business Intelligence
Time Management
Excel in Team Environment
Established relationships to outside training resources such as Forbes, Disney, etc.
Proficiency in Microsoft Office Suite and learning management systems.
Certification in training and development (e.g., Knowledge of various video and other interactive technologies to integrate into current training platform.
Bachelor's degree in Hospitality Management, Business Administration, or related field

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