Equipment Services Dispatcher

2 weeks ago

Louisville KY, United States GarageCo Intermediate LLC Full time

We have an immediate need for a DISPATCHER in Louisville, KY.

Whether it's our hallmark garage door products, windows and gate systems or heavy-duty industrial doors, Cunningham has the access products of choice. Our location has a fully staffed showroom and customer service center where you can be prepared to receive quality, craftsmanship and trust.

The Dispatcher at Cunningham Door and Window is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
Collaborating with other administrative staff to ensure smooth office operations.
Assist walk-in customers with inquiries and orders for parts over the counter.
Receive incoming orders and ensure accurate processing and shipment of outgoing orders; Schedule all service requests from customers and confirm appointments.
Assist field technicians during the day as needed, providing logistical support and coordination.
Assist with filing and administrative tasks as needed to support office operations.
Answer phones - this position is first in line to answer phones during standard business hours of 8:00-5:00

Ability to work collaboratively with administrative staff.
Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
Proficiency in scheduling appointments and managing service requests from customers.
Skilled in Microsoft Office Suite, Teams, and Outlook Email

Order processing and shipment management.
Logistical support and coordination capabilities.
Climate controlled, office environment
Repetitive hand and wrist motion, use of computers and internal office equipment
Medical, dental, and vision insurance with multiple plan options
~ Short- and Long-Term Disability
~ Paid Holidays
~

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