Shift Manager

3 weeks ago


Buffalo NY, United States Dairy Queen Full time

You are applying for a job with a franchisee of the Dairy Queen system and not American Dairy Queen Corporation or International Dairy Queen, Inc.The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions. "
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Assist in the management of specific areas of the restaurant during scheduled shifts
Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
Assist the GM and Assistant Manager(s) with training and coachingdq crew members to build a highly skilled and productive team
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Models performance standards for all team members and work stations
Perform other duties as assigned by management
Strong knowledge and application of safe food handling practices
Comfortable standing for entire shift and able to lift 50 pounds


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