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Collections Specialist

4 months ago

Decorah IA, United States Mediacom Communications Corporation Full time

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. Paid on the job training and opportunity to promote quickly
Company provided tools, tablet, and phone
Health, vision, and dental insurance
Paid vacation, holidays and flex paid time off
Pay increases through self-guided training
Performance bonus potential of up to an hundreds of dollars per month after training
In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
Analyze picture quality and judges' acceptability of picture delivered following installation of cable service.
Use customary CATV hand and power tools in performance of job duties.
Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages.
Inform customers of FCC Rules and Company policies as they pertain to customers.
Drive company vehicles in performance of job duties; use bucket truck. Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
trade school training preferred.
General level of mechanical and consumer devices knowledge
Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
and materials, or heavy hand tools.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; performance management; training and development; Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience;