Case Manager Coordinator

4 weeks ago

Cramerton NC, United States TerraBella Cramer Mountain Full time

TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care.  TerraBella Senior Living is hiring a Resident Care Specialist to join our community, TerraBella Cramer Mountain.
The Resident Care Specialist is a corporate role assigned to supplement a community Director of Health and Wellness (DHW) or assume the role if the position is vacant. The position is responsible for the overall operation of a Community’s Resident Care Department and for meeting or exceeding its clinical, regulatory, and financial expectations. This position may be assigned to assist with the recruiting and training of Directors of Health and Wellness. The Resident Care Specialist may be assigned to work on corporate projects periodically and provide Regional oversight of Resident Care Departments.
Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed.
• Evaluates and improves compliance with resident rights policies and works to resolve resident grievances.
• Conducts compliance surveys at communities. Assists in coordinating action plans to minimize liability and risks as a result of compliance surveys.
• Participates in State and Federal surveys and compliance investigations.
• Reviews and develops performance indicators and survey data to identify trends.
• Provides in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Assists Regional Director with auditing level of care assessments for accuracy and compliance.
• Participates in the interview and selection process for community DHWs.
• Assists community to maintain knowledge of state regulations and monitors proposed changes to regulations.
• Reviews and facilitates partnership with outside vendors as needed.
• Must be computer literate, excellent working knowledge of all pertinent software
• Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
• May be requested to serve as temporary Interim Director of Health and Wellness
• Provides supervision, support and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Maintains knowledge of regulatory compliance in all states of responsibility.
• Current experience in assisted living required.
• Five (5) to Ten (10) years’ nursing experience
• Three (3) to Five (5) year nursing management experience
• Recent/current experience as Director of Wellness, Director of Clinical or Director of Nursing in Assisted Living required.
In addition to a rewarding career and competitive salary, TerraBella Senior Living offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

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