Field Equipment Service Technician
3 weeks ago
At Farmer Brothers, our Revive™ Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a Field Equipment Service Technician you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.
Typical Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends
Travel Requirements: Driving of 100-mile radius in most markets, regional travel may be needed
Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
Participate in "On Call" service including after hours and weekend schedule rotation.
Maintain spare parts and equipment levels and reorders within replenishment guidelines.
Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
Participate in the planning, scheduling, and execution of equipment installations.
Minimum of 3 years of Mechanical and technical experience required.
Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
Able to travel within 100+ mile radius of branch location
Ability to problem solve and diagnose equipment issues.
Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
Able to work independently with little supervision.
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