Customer Service Associate

2 weeks ago


Concord CA, United States TEKsystems Careers Full time

Answer incoming telephone calls and initiate outbound calls to customers (60% of the day on the phone)*
*• Update payment methods on customers accounts*
*• Process payments and refunds while on the phone*
*• Initiate outbound calls to collect payments (soft collections on recently past due, max of 2 months overdue, later accounts are sent to a 3rd party collections)*
*Experience 6 months minimum experience in customer service- telephone answering skills preferred.
* Must have experience multi tasking (using computers while talking to customers)
*If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Short and long-term disability
§ Spending Account (HSA)
§ Assistance Program
§ We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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