Veteran Service Assistant

2 weeks ago

Albuquerque NM, United States Kirtland Federal Credit Union Full time

Working at Kirtland CU is more than a job-it's a career, and one in the financial world We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.
We are currently seeking Member Service Specialists to join Kirtland CU in our Member Contact Center. This is a call-center position with hours of operation from 7:00 am - 6:00 pm, Monday-Friday & 9:00 am - 3:00 pm on Saturdays . Schedules vary between those hours and this position requires in-office attendance at our Gibson location, 6440 Gibson Blvd. Medical, Dental and Vision Insurance
~401(k) Retirement savings program that includes employer match.
~ Tuition Reimbursement for College Degrees
~ Paid holidays: In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day, President's Day, Juneteenth, and Columbus Day.
~ Fitness Reimbursement Program
~ Employee Assistance Program
~ Short- and Long-Term Disability
~ Travel Assistance

Responsible for answering member inquiries via telephone, e-mail and fax while providing quality member service. Support the credit union's mission, vision, strategic goals, and service standards. Support and provide exceptional internal and external member service. Identify and provide appropriate deposit and loan product support.
Responsible for basic to intricate technical support and member questions, concerns and needs via incoming/outgoing telephone calls and through online delivery channels.
Provide technical support to include: a help desk function for all home banking, bill payment, and web-based applications. Assist members with online banking, bill payment and web-based applications.
Assist members with online banking, bill payment and web-based applications.
Provide answers to all member questions regarding statements, marketing materials, and all other communications sent through all channels.
Provide courteous and responsive service by using basic service principles, use the appropriate greeting, call member by name, listen proactively, execute the proper transaction, meet, or exceed the member's needs, and thank member.
Transactions include loan payments, wires, transfers, and online banking support.
Performs related clerical duties as needed.
Support continuous quality improvement, including documenting and maintaining processes.
Promote teamwork within the department to ensure that all employees work together to satisfy the needs of the credit union and our members.
Actively and professionally cross sells Credit Union services.
Associate degree in business or related field preferred.

Knowledge and familiarity with banking products, process and services strongly preferred.
Basic understanding of Credit Union Operations preferred.
One to three years of call center experience or banking experience in Teller Operations or Lending Platform preferred.
One to three years call center or customer service experience.
Strong Member Service Skills.
Proficient in Microsoft Office.
Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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