Community Client Services

Found in: Jooble US O C2 - 3 weeks ago

Charlotte NC, United States SPECTRUM Full time

Do you want to use billing acumen, financial expertise, issue resolution and a client-focused personality to improve the client experience? As a Client Services Representative at Spectrum Enterprise, you can do that.
 
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. You establish and maintain professional and positive relationships with clients by providing support communications related to billing and payment inquiries. You address client issues and questions in a timely manner consistent with company policies and values via email, phone and client portal. You collaborate with teams in person an digitally within an office environment.
 
WHAT OUR CLIENT SERVICE REPRESENTATIVES ENJOY MOST
Conduct order management of post-sales and order entry activities to complete service orders.
Review and research client data to resolve client concerns and issues.
Identify discrepancies and request corrections to resolve contract and billing system inconsistencies.
Audit and update billing and CRM client data to ensure synchronous databases for reporting.
Experience: One or more years of Salesforce experience; Associate’s degree in business or a related field.
Understanding of billing systems; Proficient in Microsoft Office.
Skills: Client service focused with the ability to prioritize and provide timely follow-up; Strong English communication skills.
Embracing Diversity : A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Company support in obtaining technical certifications.
Dynamic Growth : Paid training and clearly defined paths to advance within the company.
That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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