Network Operations Technician

3 weeks ago

Chico CA, United States DigitalPath, Inc Full time

Network Operations Technician
We are hiring for a Network Operations Technician for our Chico CA location. This position is full time non-exempt position working in the office performing technical customer help desk services.
DigitalPath is a Wireless Internet Service Provider (WISP) providing high-speed residential and business internet service to rural areas of Northern and Central California. Our networks and technology have expanded to power AlertWEST fire detection systems. Our mission is to bring a faster, more reliable service for customers that are typically outside the service areas of other internet providers.
Program and troubleshoot issues with wireless and network equipment.
Provide technical support for our Field Technicians who are working with customers.
Monitor the wireless and wired network to ensure efficiency.
Identify potential future capacity issues of various segments of the network.
Monitor and troubleshoot firewall and concentrators performance and the network stack (group servers).
Recommend new solutions and technologies for implementation.
Provide escalated technical support in a timely manner for our call center teams.
Assist with training new employees.
Candidates with Cisco CCNA or equivalent certifications in networking will be given priority review.
System administrator, network administrator, and scripting or programming experience.
Preferred: High School Diploma or equivalent, bachelor's degree preferred.
Experience with Linux, Cisco, MicroTik, Brocade, and/or Juniper technology.
Strong computer skills with Office 365 and stand-alone applications such as, Excel, Word, Project, Access and PowerPoint.
Ability to communicate effectively and professionally in both written and verbal English.
Strong working knowledge of Microsoft Windows, internet browsers, and internet applications.
Familiar with computer and networking hardware.
Experience working with internet connections, and components, including connecting of various hardware and networking components.
Experience in Windows and/or Linux Server environments.
Full time non-exempt position.
Schedule: On-site at our Chico, CA office 8am to 5pm Monday – Friday, with on-call assignments as necessary to respond to outages and critical service tickets.
00 per hour depending on experience. Training is available to help you develop your skills.
Medical and Dental group insurance.
Vision reimbursement program.
Holidays.
Employee Assistance Program (EAP).
Medical benefits available on the 1st of month after your start date.
On-site cafeteria with freshly made meals and a dedicated game room.
22 - 30 USD per hour (Headquarters) %3767108% %%techhelp%%

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