Telehealth Medical Assistant

4 weeks ago

Washington DC, United States Planned Parenthood of Metropolitan Washington Full time

Provide the foundation on which Planned Parenthood of Metropolitan Washington DC, Inc. (PPMW) builds efficient, professional health centers. As the initial point of contact with clients and the public, the HCA must represent the PPMW commitment to quality healthcare and excellent customer service. Responsible for the performance of front desk, telephone and health care center duties and adherence to PPMW’s policies, procedures and medical standards and guidelines, using a customer centered approach to health care delivery via telehealth or face to face.
Display initiative in maintaining an attractive and impeccably clean clinic environment, including public restrooms, waiting areas, lab, exam rooms, and reception area.
Ensure the good working condition of office and lab equipment— identifying and reporting malfunctions promptly.
Participate in all clinic efforts to achieve benchmarks set for excellence of care and productivity.
Safeguard the privacy and protected health information of clients in compliance with law and PPMW policies.
Ensure that Request for Medical Services and Acknowledgement of Receipt of HIPAA Privacy Information has been signed by the client prior to the provision of care.
Participate in PPMW’s Risk
Record incoming payments according to PPMW policy and procedure guidelines.
Complete day-end procedures such as preparing deposit and balancing cash drawer according to PPMW policy.
Maintain strict cash control.
Assess client finances, which may include verifying insurance, health plan authorization, determining grant eligibility, or determining sliding-fee scale status.
Document phone conversations in patient records as indicated. Respond efficiently to requests to telephone/mail/electronic requests for refills
Interview client to attain appropriate information about health history, primary purpose of visit, and needs assessment.
Complete chart and billing documentation accurately to include all labs performed, supplies given and patient care.
Ensure and document that appropriate education/fact sheets are provided for any education provided by the HCA.
Ensure that informed consent including review of risk, benefits, and alternatives is obtained and all appropriate forms are completed and signed prior to the provision of any special services/procedures.
Perform venipuncture and finger stick blood collection.
Perform rapid-result HIV testing and short-term counseling in compliance with local regulations and CDC procedures.
Ensure adequate inventory of supplies at dispensing station.
Respond efficiently to requests to telephone/mail/electronic requests for refills.
Provide appropriate referrals and information (prenatal care, adoption) to clients who do not desire abortion.
Discuss client’s social support and offer additional supports (talk lines, websites, community resources) as indicated.
Educate client about desired abortion method, including review of risks and benefits.
Give and document the appropriate fact sheets for any education provided by the HCA.
Primary Care Clinical Assistant (Function 3)
Give and document the appropriate fact sheets for any education provided by the HCA.
Surgery Assistant (Function 4)
Prepares rooms before and cleans rooms after procedures, ensuring all materials needed by the clinician are present and ready for use.
Supports the client in their immediate post-procedure recovery, including transfer to a monitored recovery area when indicated.
Recognizes typical/atypical intra- and post-procedure client status and requests assistance appropriately.
Provide appropriate referrals and information (prenatal care, adoption) to clients who do not desire abortion.
Discuss client’s social support and offer additional supports (talk lines, websites, community resources) as indicated
Educate client about desired abortion method, including review of risks and benefits.
Give and document the appropriate fact sheets for any education provided by the HCA.
Perform venipuncture and finger stick blood collection.
Interview client to attain appropriate information about health history, primary purpose of visit, and needs assessment.
Certification as medical assistant preferred.

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