Vice President, Sanctions Operations Quality Assurance Lead
1 day ago
VICE PRESIDENT, SANCTIONS OPERATIONS QUALITY ASSURANCE LEAD
As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
Through our unique ideas and talents, together we help make money work for the world. We’re seeking a future team member for the role of Sanctions Operations Quality Assurance Lead to join our Global Payments and Treasury Services Operations team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required) .
Lead and manage screening alert teams composed of QA team leads and QA analysts by providing leadership, guidance, and support, ensuring their professional development and growth.
Oversee staffing and resource allocation by conducting ongoing capacity planning to meet operational needs and optimize team performance.
Collaborate with Sanctions Operations managers to address identified QA errors and execute remediation activities
Coordinate and execute remediation activities in collaboration with Sanctions Operations managers to resolve identified issues effectively.
Ensure timely and effective resolution of QA errors, minimizing impact on operations and maintaining quality standards.
Utilize QA data to identify alert review process issues and conduct root cause analysis for remediation
Collaborate with Sanctions Operations managers to conduct root cause analysis to identify underlying causes of process issues.
Collaborate closely with Core Processor teams to understand and address QA findings.
Oversee the QA function to ensure compliance with defined deadlines, quality standards, and QA policies and procedures.
Implement quality control measures to monitor and assess the effectiveness of the QA process.
Identify opportunities for process improvements and implement best practices to enhance the overall QA function.
Oversee new hire, yearly, and ad-hoc QA training
Function as the final decision-maker in cases of disagreement between QA Analysts and QA Team Leads regarding the disposition of QA reviews.
Present to Bank senior leadership on the state of the QA function.
Bachelors degree or the equivalent combination of education and experience is required.
~5-7 years of total work experience preferred with 0-1 years management experience preferred.
~ Financial crime-related alert review and team lead experience highly preferred
~ Proven experience in effective communication with upper management, delivering clear and concise reports on activities, findings, and progress.
~ Ability to manage high-stress feedback from stakeholders, maintaining composure and professionalism while addressing concerns and implementing necessary corrective actions.
~ Demonstrated capacity to prioritize and promptly respond to urgent business needs, ensuring minimal disruption to operations and upholding quality standards.
~ Strong analytical, problem-solving, organizational and time management skills
~ Project management experience with proven ability to oversee multiple team members simultaneously
~ Proficiency using vendor management and risk management software or tools
~ Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
~ Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
~“BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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