Coordinator, Medical Office

3 weeks ago

Riverside CA, United States Inland Empire Health Plan Full time

Under the general direction of the Community Resource Center (CRC) Supervisor, the Community Resource Center Logistics Coordinator is responsible for working directly with the CRC Management Team to assist in a wide range of facility support requests, building and equipment issues, facilitating and supporting center daily activities. The CRC Logistics Coordinator will be a proactive team player who is also able to work independently, build rapport with diverse IEHP members, the general community and local partner agencies. The CRC Logistics Coordinator will be proactive and responsive to Members’ needs in a friendly and professional manner.
Responsible for documenting, responding, and resolving, in an efficient and timely manner, facilities service work order for Community Resource Center (CRC). This will be done in collaboration with Facilities Department.
Responsible for coordination of general building repairs. Ensures support services meets or exceeds standards for maintenance/trouble shooting such as: building automation systems (e.g., HVAC, electrical power systems, and light controls), equipment (e.g., building such as security and restroom devices, and office such as copier, fax, refrigerator, ice, coffee, and water machines) and system furniture installation, repairs, and locking hardware. Emphasis on proactive maintenance and in maintaining the general building appearance.
Responsible for ensuring sufficient building supplies are available and stocked. This includes completing monthly inventory and communicating deficient stock levels as required with Facilities Department and other departments.
Supports CRC events with logistic and planning efforts, such as food distributions and any other event activities.
Responsible to register Community Partners for usage of space to host external meetings and programs. Assisting and coordination of rewards program for the Community Resource Center participants.
For quality assurance purposes, perform routine faculty inspections to ensure equipment is properly working.
Communicate with internal departments, such as facilities and warehouse, regarding center issues and needs.
Maintaining a proper inventory of equipment, furniture, supplies, promotional items, food bank/goods and other necessary items required to keep center functional.
Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the Community Health Department.
Ensures documentations is accurate, useful and in compliance with regulatory requirements, accreditation standards and OSHA.
Participates in all appropriate staff meetings or other activities as needed.
Provide coverage of the Community Resource Center reception area with excellent customer service and be the concierge of the center as the first person seen in the front lobby area.
Assist members with initial touchpoint and forward member assistance to Specialist and CRC Community Health Worker, as needed.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
CalPERS retirement
Generous paid time off- vacation, holidays, sick
Medical Insurance with Dental and Vision
Short-term, and long-term disability options
Flexible Spending Account – Health Care/Childcare
Building systems (HVAC, Lighting controls, electrical power systems)
- Equipment (copiers, fax, general office equipment)
- Building operation repairs
- Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.
Ability to drive a box truck and operate a lift gate.
Computer skills, including typing, data entry, and managing email.
Professional skills, including but not limited to balancing multiple projects, constant learning, observing ethical and legal rules, and practicing respect and courtesy.

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