ServiceNow Developer

3 weeks ago


Richardson TX, United States Collaborate Solutions Full time

Hello, Hope you are doing good ServiceNow Developer Richardson, TX,USA - Hybrid Long Term The ideal candidate should possess the following experience: No. of Years of APM/CSDM experience : 8 + years of experience Hands-on Experience with APM Module: Proficiency in using the APM module within ServiceNow, including understanding its features, functionalities, and configuration options. CSDM Module Knowledge: Familiarity with the Common Service Data Model (CSDM) module, which provides a standardized framework for managing IT services and assets. Information Objects: Understanding of information objects and their relevance within the APM context. Application Service and Technical Services: Knowledge of application services and technical services, as they relate to APM. Business Capability Mapping: Ability to map applications to business capabilities and understand their interdependencies. Roles and Responsibilities: The APM Support Specialist will be responsible for the following tasks: Collaboration and Ticket Resolution:

  • Collaborate with global teams to actively resolve APM-related support tickets.
  • Provide timely and effective solutions to end-users.
  • Maintain clear communication channels with stakeholders.
Automation Scripting:
  • Develop scripts to automate APM functionality, such as data collection, reporting, and routine tasks.
  • Enhance efficiency by automating repetitive processes.
Quarterly Audits:
  • Conduct quarterly audits of APM data.
  • Ensure data accuracy, completeness, and consistency.
  • Follow up with teams to address discrepancies and update records.
Data Integrity:
  • Monitor APM records for empty or incomplete fields.
  • Collaborate with relevant teams to rectify missing information.
  • Maintain data quality and integrity.
Guidance and Integration:
  • Facilitate discussions on integrating APM with other ServiceNow modules.
  • Ensure adherence to APM processes and guidelines.
Reporting: • Generate ad-hoc and planned reports including SOC from APM data. Thanks Karunakar@collaboratesolutions.com
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