Remote Retirement Client Services Director
1 month ago
The Client Manager performs a variety of client management activities related to the day-to-day management of BCG’s Group Benefit clients. This position must demonstrate good judgment and be able to address all types of customer service issues with decisiveness.
Responsible for effectively managing calendar of client activities and independently coordinating information in preparation for renewals.
Carrier and client interface to solve all aspects of assigned client service responsibilities to include requests for proposals (RFP), benefit clarification, benefit design, enrollment procedures, renewal processes and general client service follow-up for medical, pharmacy, dental, vision, FSA and Cobra.
This includes educating clients on our services, setting expectations, accepting feedback, project managing special needs or requests, becoming the resident expert on the clients benefit plans and eligibility rules, researching and responding to questions and issues that come up promptly and accurately.
Coordinate resources (subject matter experts) into meetings as needed to facilitate client service delivery.
Independently manage and coordinate client annual renewal process to ensure that client deliverables are met and all steps are carried out effectively.
Ability to interpret various contracts including excess loss contracts, administrative agreements, trusts documents, plan documents, certificates, and related documents with assistance from a senior level member of the Client Services team.
Travel to client meetings/events.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Two to three years of group medical insurance experience involving functions related to plan administration or equivalent combination of education and insurance experience.
Customer Service or Call Center experience is a plus.
Working knowledge of medical terminology, group medical insurance terminology, and regulatory requirements/restrictions.
Ability to read and interpret contract documents and the ability to work with routine reports, billing statements and correspondence with assistance from a senior level member of the Client Services team.
Excellent oral and written communication skills as well as strong organizational and customer service skills.
Excellent time management, organization and multi-tasking skills with the ability to focus on details.
PC and MS Office application skills along with mathematical aptitude.
Bachelor’s degree in business or related field preferred.
We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the prior to applying.
#PandoLogic. Category:Customer Service, Keywords:Client Services Manager, Location:
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