User Support Specialist

4 weeks ago

Taft CA, United States Taft College Full time

User Support Specialist Priority Application Deadline May 12, 2024, open until filled. Anticipated start date June 17, 2024 GENERAL RESPONSIBILITIES The User Support Specialist is responsible to the vice president of Information & Institutional Effectiveness, for the training and support of the end users of the District’s information systems. The User Support Specialist develops functional and technical specifications, assists with procedural documentation, ensures appropriate data verification, provides necessary support to the delivery of regulatory reporting, and provides the analyst/programmers with necessary testing data. DUTIES AND RESPONSIBILITIES

  1. Ensures effective and efficient use of the District’s administrative information systems (primarily Ellucian/Banner) through end-user training and documentation.
  2. Provides data verification when application programs have been added or modified.
  3. Ensures regulatory reports (e.g. MIS) are delivered accurately and on time.
  4. Assists staff in the Institutional Research department with regulatory reporting (e.g. IPEDS).
  5. Develops high-level inquiry-type reports for ad-hoc requirements.
  6. Assists in the establishment of internal department standards, policies, and procedures.
  7. Develops functional and technical specifications in response to end user’s requests for programming and/or procedural changes to the information system.
  8. Consults with and advises other College departments interested in appropriate alternative uses of the District’s information systems. 9. Remains knowledgeable about all aspects of regulatory requirements at the federal, state, and local levels and especially as it impacts Taft Community College.
10. Performs related duties as assigned. MINIMUM QUALIFICATIONS
  1. Associate degree or higher from an accredited institution.
  2. Three years of experience with application software which must include experience with an administrative information system.
  3. Experience using inquiry tools and /with developing functional and technical specifications.
  4. Knowledge and ability to develop software standards and procedures.
DESIRABLE QUALIFICATIONS
  1. California Community College experience.
  2. Experience with enterprise resource planning systems (e.g. Banner, Colleague).
  3. Knowledge and understanding of California Community College state and federal reporting requirements.
  4. Experience as a trainer of end users of an information system.
SPECIAL KNOWLEDGE AND SKILLS
  1. Knowledge of functional and technical specification writing.
  2. Knowledge of Banner 9 or a functionally similar enterprise resource planning system.
  3. Knowledge of regulatory reporting requirements.
  4. Knowledge of data verification procedures.
  5. Ability to create testing criteria and exam results of system tests.
  6. Knowledge of standards and procedures.
  7. Ability to train end users.
  8. Strong communication and interpersonal skills.
  9. Ability to interpret policy, procedures, and data.
  10. Demonstrated understanding of and commitment to cultural diversity.
PHYSICAL REQUIREMENTS
  1. Incorporated within one or more of the previously mentioned duties and responsibilities of this job description are the following essential physical requirements:
  2. Ability to work at a desk, conference table or in meetings of various configurations.
  3. Ability to stand and circulate for extended periods of time.
  4. Ability to see for purposes of reading laws, codes, rules, policies and other printed and on-screen information.
PHYSICAL REQUIREMENTS, Continued 5. Ability to hear and understand speech at normal levels. 6. Ability to communicate so others will be able to clearly understand a normal 7. conversation. 8. Ability to lift and carry 25 lbs. 9. Ability to reach in all directions. Reasonable accommodations will be made for candidates with physical disabilities. COMPENSATION AND BENEFITS The salary range for the position is a Grade 30 on the Classified Salary Schedule with a range of $32.31-$37.40 per hour. This is a full time, 12-month position. This position is eligible for participation in West Kern Community College District's comprehensive fringe benefits program that includes District paid medical, dental and vision coverage for employees and their dependents, as well as a generous vacation plan. Employees are eligible for membership in the appropriate California employee retirement systems. REQUIRED DOCUMENTS IN ADDITION TO APPLICATION COMPLETED VIA TAFT COLLEGE WEBSITE Completed application. A current resume. Complete transcripts of all college/university coursework (unofficial acceptable). Three (3) professional references. EQUAL EMPLOYMENT OPPORTUNITY The West Kern Community College District is committed to the principles of equal employment opportunity. The District is dedicated to a policy of nondiscrimination and, as such, is an equal opportunity employer. Veterans, women, minorities, and people with disabilities are encouraged to apply. This employer participates in E-verify.

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