Guest Service Agent AM and PM shift

1 month ago

Chester VA, United States Hyatt Chester Full time

We are looking for a full-time team player who loves to make people happy
Our hotel is currently accepting resumes and applications for the position of Guest Service Agent with the Front Office team. A Guest Service Agent is responsible for selling rooms, registering and assisting arriving and in-house guests, in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
We are central Virginia's largest hotel management company Having tripled in size to 65 hotels over the past ten years and with an aggressive portfolio across full and select service brands, we also own and operate hotels under Hyatt, Hilton, Marriott, InterContinental and Choice flags. 
Our benefits plan is comprehensive to include medical, vision, dental, life insurance, spouse life insurance, child life insurance, short and long term disability, 401-K, life insurance, critical illness, pet insurance and an employee assistance program. In addition, we offer paid time off and hotel discounts among other perks and benefits.
Local candidates are encouraged to apply.
Must have a personality and available to work all shifts including early morning, late morning, early afternoon, late evening, weekends and holidays, based on business needs.
· A 2-year or 4-year college degree in communications, business management, consumer behavior, hotel operations, tourism management is beneficial, but is not required.
Excellent reading, writing & oral proficiency in the English language.
· Previous customer service, hotel, and/or related experience helpful.
· Multiple languages are beneficial, but are not required.
· Proficient in Microsoft Office productivity programs, general Internet programs
· Efficient cash handling and general proficiency with using a calculator.
· Consistent and dependable attendance performance, based on business needs. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
· Answer incoming telephone calls, transfer calls to the appropriate department or transmit messages.
· Responsible for cash handling, posting charges to guestrooms, verifying credit cards and balancing bank at the end of the shift.
· Be available and ready to assist guests with their needs- including, but not limited to: information about the property, assistance with luggage or with directions to restaurant, sightseeing locations and local events.
· Must complete shift reports including call arounds, bucket checks, folio balances, etc.
· Maintain proper operation of all aspects of our Property Management System.
· Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency.
· Participate in scheduled departmental and administrative meetings and special company events as requested.
We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. Please see our website for more information:

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