Vice President Central Reservations Systems

Location
Bethesda, MD, United States

Posted on
Feb 24, 2022

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Posting Date
Feb 23, 2022
Job Number
22025866
Job Category
Information Technology
Location
Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States
Brand
Corporate
Schedule
Full-Time
Relocation?
N
Position Type
Management
Located Remotely?
N
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY:
Provides leadership for the development and implementation of key technology initiatives to drive Marriott International's reservations strategy in a fast-paced, mission critical environment. This role will be responsible for advancing the modernization of Marriott's reservations and distribution platform in alignment with our core business objectives and technical architecture.
This role will also be responsible for advancing Marriott's Core platform and providing leadership across the Global Technology organization.
Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems. This position manages day-to-day relationships with information technology teams to promote client satisfaction with all technology teams and business partners. Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction. Develops and maintains the application run standards by managing day-to-day application performance through SLAs and other metrics. Works with service providers to address day-to-day issues and priorities. Delivers small enhancements and monitors the operations of existing applications.
CANDIDATE PROFILE
Education and Experience
Required:
Five years recent experience as a primary point of application accountability for an enterprise, globally-distributed application
Demonstrated expertise of industry application platforms, trends and best practices
Direct management of cross functional, sourced, or matrixed teams
Experience with and knowledge of IT outsourcing activities in a managed services environment
Seasoned technology leader with a strong background in engineering
Platform development and integration (bespoke and package)
Best practice engineering standards and process
Direct management of complex budgets in direct and indirect costs
Preferred:
Experience in travel and hospitality Central Reservation Systems.
Undergraduate in computer science or related technical field or relevant years of experience
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven executive experience in strategic planning and budgeting within one or more business groups
Experience with and knowledge of IT outsourcing activities in a managed services environment
Proven knowledge of SDLC; good understanding of ITIL v4 Framework
Strong process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
CORE WORK ACTIVITIES
Managing Day-To-Day Relationships with IT Teams, Discipline Partners and Service Providers
Manages application development projects in partnership with IT teams, discipline partners, and service providers
Manages software engineering teams that design, build and maintain technology products across portfolio of services and applications
Provides overall project management of business projects/portfolios
Defines and oversees effective reporting to the key IT and discipline partners
Leads project reviews with Technology Products teams and business stakeholders on application development projects
Manages day-to day relationships with all IT teams (e.g., Security, Infrastructure, Shared Platforms, Products) to promote the delivery of services that meet or exceed the client expectations
Monitors all projects for alignment with defined business case process
Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
Defines, manages, and improves service level reporting for application development
Provides early warning to the appropriate Technology Product and Business leaders and team regarding degraded or missed service levels
Leads application development and maintenance of service provider project management standards and tools
Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
Works with application development service providers
Ensures the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
Works with all IT teams to progress the service providers services to match client needs
Facilitates team and service provider compliance with the agreement
Ensures service levels meet business needs
Supports the IT organization
Participates in the creation and maintenance of IT's business strategy and planning
Supports and follows defined IT Governance decision rights, standards and practices
Emphasizes accuracy and effectiveness of estimating and planning management with team
Assists all IT teams with the preparation and monitoring of business/discipline and continent IT budgets
Developing and Managing Application Development Standards, Processes, And Tools
Works with the Enterprise Architecture team to facilitate consistency of service delivery across client groups
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
SDLC standard tools and processes for both waterfall and agile development
Estimating standard tools and processes, incorporating flexibility for small and large projects
Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT-related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Managing Day-To-Day Application Performance
Partners with the product team to establish the priorities for multiple applications across the portfolio
Accountable for the overall health of the application portfolio
Builds and maintains a standard set of application delivery tools and processes that will provide the right level of governance for all IT teams, and that will promote client satisfaction
Co-leads development and maintenance of service provider project management standards and tools
Drives client satisfaction with Business Partnership & Planning teams through conducting project reviews, reporting metrics, and other activities
Leads and works to minimize outages and implements recovery and contingency plans are in place
Manages application delivery performance through SLAs and other key performance metrics
Supports Sarbanes-Oxley, ISP, and other regulatory compliance matters with service providers
Monitors and supports following defined service delivery processes
Communicates important policy changes that affect service provider and/or Client operations
Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
Participates in the definition of, and facilitates compliance with Service Integration standard processes and tools
Oversees and monitors service provider problems, change management processes, and escalation procedures
Partners with all IT teams to progress the service providers application delivery services
Monitors the development and enforcement of IT-related standards and policies
Addressing Day-To-Day Issues and Priorities
Acts as primary contact for managing provider incidents, problems, changes, release management, and other standard ITIL processes
Facilitates timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
Facilitates team and service provider compliance with the agreement
Promotes business and operational viability of service levels
Manages process for minor enhancements
Identifies and leads application rationalization efforts
Implementing and Managing Continuous Improvement Programs
Drives CMMi, or similar metrics to demonstrate continuous improvement and alignment with the industry
Leads the continuous improvement cost reduction opportunities and trailing cost elimination
Defines, manages, and improves service level reporting for application delivery services
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.