IPORT Post-Sales Support Specialist

4 weeks ago

San Clemente CA, United States Sonance Full time

About Us: IPORT is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful business tools. We specialize in designing and manufacturing B2B products and solutions tailored to the unique needs of businesses, empowering organizations to harness the power and versatility of Apple products in their daily operations. Our mission is to revolutionize the way businesses use technology by providing innovative, high-quality solutions that enhance productivity and user experience.
As a Post-Sales Support Specialist at IPORT, you will play a crucial role in maintaining the integrity and effectiveness of our products. Your expertise in handling escalated technical support issues, contributing to product development, and creating comprehensive support materials will be vital in enhancing our customer experience and improving our product offerings. You will be the primary point of contact for key customers for any product, installation or performance issues to help resolve and ensure customer satisfaction.

Act as the escalated contact point for all IPORT tech support issues, ensuring timely and effective resolution.
Lead in accumulating and analyzing information regarding customer support issues, revising documentation as appropriate and identifying patterns for product improvement.
Actively participate in product development design reviews and mock installations, providing insightful feedback.
Contribute to the creation of user manuals and support content, ensuring clarity and comprehensiveness.
Identify gaps in training or process in tech support that will reduce recurring issues and improve manuals.
Author white papers and additional support content for the IPORT knowledge base, enhancing the available resources.
Regularly report to the Director of Product Marketing, providing updates and insights on support issues and resolutions.
Collaborate with the product team to implement improvements based on customer feedback and support experiences.
Some travel may be required to visit customers, troubleshoot and ensure resolution.
Bachelor's Degree in a related field.
Minimum of 3+ years of experience in a similar tech support role. Advanced knowledge of iOS SDK, MFi Hardware Development Specifications, Apple Products, PoE, networking and USB.
Proven ability to apply deductive reasoning and variable isolation for diagnosing complex tech support issues.
Strong foundation in electrical and mechanical engineering principles.
Ability to engage with international customers, including making calls at various hours due to time zone differences.
Experience in a tech support role specifically related to Apple products or accessories.
Experience in authoring technical documents or support materials.

Join our team and help us transform the way businesses use Apple products.
IPORT is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, regardless of background.

  • IPORT Post-Sales Support Specialist

    13 hours ago

    San Clemente, United States Sonance Full time

    Description: About Us: IPORT is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful business tools. We specialize in designing and manufacturing B2B products and solutions tailored to the unique needs of businesses, empowering organizations to harness the power and versatility of Apple...

  • Channel Marketing Manager

    11 hours ago

    San Clemente, United States iPort Full time

    About Us: IPORT, by Sonance, is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful dedicated-use tools. We specialize in designing and manufacturing products and solutions tailored to individual dedicated-use cases, empowering individuals to harness the power and versatility of Apple...

  • Channel Marketing Manager

    4 days ago

    San Clemente, United States IPORT Full time

    About Us: IPORT, by Sonance, is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful dedicated-use tools. We specialize in designing and manufacturing products and solutions tailored to individual dedicated-use cases, empowering individuals to harness the power and versatility of Apple...

  • Channel Marketing Manager

    5 days ago

    San Clemente, United States IPORT Full time

    About Us: IPORT, by Sonance, is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful dedicated-use tools. We specialize in designing and manufacturing products and solutions tailored to individual dedicated-use cases, empowering individuals to harness the power and versatility of Apple...

  • Channel Marketing Manager

    1 day ago

    San Clemente, United States IPORT Full time

    About Us: IPORT, by Sonance, is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful dedicated-use tools. We specialize in designing and manufacturing products and solutions tailored to individual dedicated-use cases, empowering individuals to harness the power and versatility of Apple...

  • Channel Marketing Manager

    21 hours ago

    San Clemente, United States IPORT Full time

    About Us: IPORT, by Sonance, is a pioneering hardware tech brand that creates industry-leading Apple accessories, transforming Apple products into powerful dedicated-use tools. We specialize in designing and manufacturing products and solutions tailored to individual dedicated-use cases, empowering individuals to harness the power and versatility of Apple...

  • Customer Support Specialist

    1 week ago

    San Clemente, United States Angelaligner Full time

    The Customer Support Specialist works closely with our Area Sales Managers to provide exceptional service to our customers. This role develops and maintains great relationships to ensure customer retention and satisfaction. **Supervisory Responsibilities**: - None **Essential Functions, Duties & Responsibilities**: - Assist Area Sales Managers to provide...

  • Full Time

    2 weeks ago

    San Clemente, United States Lowe's Companies Full time

    What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means: • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service...

  • Customer Support Specialist

    6 days ago

    San Francisco, United States SUPPORT PARENTSGISP Full time

    Company Overview Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including...

  • Sales Support Specialist

    2 weeks ago

    San Francisco, United States Mosaic Companies, LLC Full time

    Job DescriptionJob DescriptionA Sales Support Specialist for Walker Zanger is a performance-driven individual who is looking to grow in sales experience. These specialists will support Walker Zanger’s Outside and Architectural Sales Account Executives with customer coordination, administrative organization, and processing of orders, payments, and...

  • Sales Support Specialist

    2 months ago

    San Francisco, United States Mosaic Companies, LLC Full time

    Job DescriptionJob DescriptionA Sales Support Specialist for Walker Zanger is a performance-driven individual who is looking to grow in sales experience. These specialists will support Walker Zanger’s Outside and Architectural Sales Account Executives with customer coordination, administrative organization, and processing of orders, payments, and...

  • Sales Support Specialist

    1 day ago

    San Francisco, United States Mosaic Companies, LLC Full time

    Job DescriptionJob DescriptionA Sales Support Specialist for Walker Zanger is a performance-driven individual who is looking to grow in sales experience. These specialists will support Walker Zanger’s Outside and Architectural Sales Account Executives with customer coordination, administrative organization, and processing of orders, payments, and...

  • Sales Associate

    6 days ago

    San Clemente, United States Spencer Gifts Full time

    Employee Type: Seasonal/Temp Location: San Clemente Job Type: Other Experience: Not Specified Date Posted: 5/6/2024 Job Description Hourly rate ranges from $16.00 - $18.95 per hour and is dependent upon qualifications and experience. Brand - Spirit Halloween The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and...

  • Client Application Support Specialist

    7 days ago

    San Francisco, CA, United States Bloomberg Intelligence Full time

    Client Application Support Specialist in San Francisco , California Client Application Support Specialist **San Francisco, CA** Posted Dec 14, 2021 - Requisition No. 98921**Who You Are:** You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem...

  • Burn Center Clinical Specialist

    1 month ago

    San Diego, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionMedical device manufacturer is looking to fill a "clinical specialist" position. THIS IS NOT A SALES POSITION. This company is highly patient focused. You will be working with advanced burn treatments. You will provide clinical, teaching, educational, technical and product knowledge support to existing and potential customers...

  • Burn Center Clinical Specialist

    2 days ago

    San Diego, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionMedical device manufacturer is looking to fill a "clinical specialist" position. THIS IS NOT A SALES POSITION. This company is highly patient focused. You will be working with advanced burn treatments. You will provide clinical, teaching, educational, technical and product knowledge support to existing and potential customers...

  • Strategic Accounts Specialist

    2 days ago

    San Clemente, United States Angelaligner Full time

    We're adding a Strategic Accounts Specialist to the team. If you're a proactive sales professional with a solid foundation in aligner treatment and a dedication to achieving customer success, we'd love to talk with you. In this role, you will increase sales and enhance customer satisfaction by providing in-person and virtual support. Additionally, you'll...

  • support specialist

    3 weeks ago

    San Rafael, United States Michaels Stores Full time

    support specialist page is loaded **support specialist** **support specialist** locationsSan Rafael-400 Las Gallinas Ave time typePart time posted onPosted Yesterday job requisition idR00115532 Store - BAY-SAN RAFAEL, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in...

  • support specialist

    7 hours ago

    San Rafael, United States Michaels Stores Full time

    support specialist page is loaded **support specialist** **support specialist** locationsSan Rafael-400 Las Gallinas Ave time typePart time posted onPosted Yesterday job requisition idR00115532 Store - BAY-SAN RAFAEL, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in...

  • Sales Assistant

    1 month ago

    San Clemente, United States FOCUS ON SOUVENIRS Full time

    Job DescriptionJob DescriptionFor more than 25 years Focus on Souvenirs has been a leader in the souvenir industry, designing and importing souvenirs for tourist attractions, national parks, amusement parks, resorts and museums all across the country. We are looking for the next member of our work family! Responsibilities/needs include but are not limited...