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Head of Technical Operations

2 months ago

Phoenix AZ, United States Murata Machinery Usa Inc Full time

Lead the field operations teams at multiple customer sites or large single sites. Responsible for hiring, developing, and leading a diverse team of site managers, adjustment technicians, safety managers and mechanical and electrical contractors. Coordinate with Japan (MML) and other MMUSA installation leaders to drive objectives related to installation. Create long term plans and schedules to properly support projects with highly trained personnel, qualified contractors, and required materials to exceed customer expectations. Deliver team performance that meets or exceeds the expectations of both customer and company in areas of safety, schedule, cost, and quality. Capable of managing a diverse organization located at various locations and preventing escalations from reaching senior leaders in most cases. Manage multiple projects at less demanding projects and usually reports to a Director of Operations.
Support the quality process to deliver quality and QA/QC requirements and facilitate high quality handoff to customer and service team on site.
Hire, train, and manage diverse teams of leaders, quality, technical and safety personnel.
Manage customer relationships through project meetings, on-site and remote interactions, and leadership of project teams to enhance relationships and customer satisfaction.
Capable of managing teams that manage project execution
$50 million in value and may manage multiple sites.
Manage labor and contract budgets in excess of
$5 million in value at multiple sites and/or challenging customer locations and less than 200 employees/contractors.
Proactively address problems and manage escalations to achieve customer satisfaction and address root cause issues.
Coach and mentor site leadership personnel to deliver project objectives.
Work with peers in safety, quality, continuous improvement, sales/account management and Japan (MML) to support efforts and initiatives.
Create success through effective team building and organizational strategy efforts.
Work with Procurement Department to develop contractor performance metrics and development processes.
Assist Directors of Operations in executing strategic objectives and other long-range goals
Create project level planning and coordinates resource needs with Directors of Operations.
Work successfully with global operations leadership to align goals and implement plans.
Drive efforts to deliver continuous improvement and drive efficient processes and practices.
Work with MML to successfully complete projects
Develop and implement critical KPI’s for each project to measure effectiveness.
Manage project level budgets in cooperation with account manager and director of operations.
Troubleshoot, analyze, document, and communicate findings and solutions, for problems with assigned systems to the component level and/or software.
MANAGEMENT RESPONSIBILITIES
Work with assigned personnel to provide recognized quality installation of North America CFA installations. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; address complaints and resolve problems.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree with more than 5 (Five) years of complex project/site leadership experience; Minimum of 5 years of previous site management and scheduling experience on larger projects, within a technical installation environment, with direct communication and reporting to customer management. LANGUAGE SKILLS
Ability to strategize, develop, present, and negotiate on internal management and customer personnel regarding schedules and implementation/safety procedures for given contracts. Ability to write reports and to effectively present information to customers and company management. Japanese language skills preferred.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Excellent technical, financial, organizational, and "process flow" analytical ability.
Familiarity with Automated Material Handling Systems (AMHS). Understanding of Electro/mechanical and PLC skills. Working knowledge of Microsoft Word, Excel, PowerPoint and Project. Management, communication, and problem-solving skills. Self-motivated, adaptable to change and flexible regarding work schedule. TRAVEL
This position requires up to 25% travel with overnight stays depending upon assigned projects. Extended stays may be required as project needs and locations dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will frequently work in a semiconductor clean room environment and occasionally works near moving mechanical parts. EEO/AA/m/f/vets/disabledJob Type: Full-time
Dental insurance
* Flexible spending account
* Health savings account
* Relocation assistance
* Retirement plan
* Tuition reimbursement
*

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