Deskside Support Analyst

3 weeks ago

Essex Junction VT, United States eJAmerica Full time

Job Description EUC H&F Concierge Engineer (Essex Junction VT)

2-3 years of experience in EUC H&F Support. (End User Compute - Deskside Support)
Support and troubleshooting of Windows 10 & 11 Operating systems, and Microsoft O365 applications.
Good customer handling skills and prior experience in Concierge (VIP Users) support
Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have the right attitude and customer-centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
100% onsite - Working from our client office- in Essex Junction VT

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