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Specialist, Evening/Weekend Operations
2 months ago
Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech, and GenMobile
As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.
The Wireless Fraud Care Specialist plays a crucial role in identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines.
Wireless Fraud Care Specialists will provide real-time and ongoing monitoring and management of order and account information to ensure integrity.
During inbound and outbound calls with potential customers, use tools, inquisitive questions, and analysis to determine:
Nature and extent of suspected fraud
Off the phone research, review, and documentation:
Monitor customer accounts and transactions for any suspicious activities or patterns
Maintain detailed records of fraud incidents, investigations, and outcomes
A High School diploma, GED, or equivalent call center experience
Minimum of 2 years experience in a call center environment preferably in fraud detection, risk management, or a related field
Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity.
Intermediate level of proficiency in Microsoft Office and/or G-suite applications
Must be flexible to accommodate changing business requirements
Willingness to work flexible schedules - pay differential of $2/hour applies to weekends, evenings and holidays
Starting hourly pay $27.Medical, Dental, Vision Insurance
~ Tuition reimbursement
~ Grow with us and be amongst the first to help us disrupt the wireless industry
Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. From versatile health perks to new career opportunities, check out our benefits on our careers website.
