Senior Site Reliability Engineer/DevOps

4 weeks ago

New York NY, United States Tickets.com Full time

com , an MLB company , delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.
We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. com is looking for a SiteReliability Engineer passionate about building engaging products for our fans.
You will lead the planning, managing, and scaling of mission critical transactional and analytic datastores and pipelines to ensure the business' complex data requirements are met and it can easily access high quality data in a fast, reliable, and safe manner.
Ability to work both independently with little supervision and in a team environment
Ensures availability, security, integrity, and recovery of data, pipelines and data stores
Define and configure relevant database metrics to ensure observability
Create and maintain dashboards and reports to visualize database performance and health
Create monitoring and alerting to trigger on error conditions, degradation symptoms and defined SLOs, as well as outages
Develops and implements data store maintenance plans, including performing integrity checks, updating statistics and monitoring security and hardware resource utilization
Work with peers to roll out changes to production environments and help mitigate and prevent data-related production incidents
Work on automation of data store infrastructure and help engineering succeed by providing self-service tools
Resolves performance, capacity, replication, and other distributed data, pipeline and data store issues
Support and debug data production issues across services and all levels of the stack
Continuously identify opportunities for process improvement and automation to enhance database performance, reliability, and efficiency
Minimum of a bachelor’s degree in Computer Science, MIS or related degree and five (5) years of relevant experience including software or reliability engineering, database administration, data store programming experience or combination of education, training and experience.
Ability to communicate clearly and effectively strong opinions on how to use technologies such as cloud, microframeworks, DevOps, automation, and observability tools
Demonstrable experience engineering automation of triggers, alerts, and remediation and a passion for reducing toil
Have written code in a compiled language that runs in production somewhere
Have written code in interpreted languages
Experience in Oracle 19c, Postgres, Mongo, Change Data Capture, data and data store monitoring, management and support
Experience in Linux OS and shell scripting
Extensive experience in performance tuning and analysis
Capacity planning for all aspects of a data store system (storage, compute, memory, etc.)
Understanding of networking and connectivity and how it relates to a data store environment
Ability to work non-standard shifts including nights and/or weekend on-call responsibilities
Background in data engineering, data science, or even data analysis
Understand industry best practices for scaling data platforms
REST, Web, Graph
Database Solutions – Oracle, MYSQL, MSSQL, CloudSQL, NoSQL
Cloud Providers: Oracle Cloud Infrastructure, Google Cloud Platform, AWS
Real-time log/event monitoring – DataDog, Stackdriver, Oracle Enterprise Manager, Oracle Cloud Monitoring, SolarWinds, Splunk, SumoLogic, OpenTelemetry
Secured Access and control – Okta SSO and MFA, MS Active Directory, DataSafe
Software Development tools – Jira, GIT, Jenkins, ArgoCD, Terraform
Medical
~ Dental
~ 401K Retirement Plan
~ Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
~ Legal Plan
~ Tuition Reimbursement
~ Flexible Hybrid Work Environment
~

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