Guest Service Host

3 weeks ago

New Orleans LA, United States Dickie Brennan & Company Full time

Dental Insurance
Long-term Disability
Flexible Schedules
Discounted Parking
The Dickie Brennan family of restaurants - Dickie Brennan's Palace Cafe location - is recruiting experienced front-of-house staff to add to our talented team. Join our team and accelerate your career path in hospitality. Our restaurants are avid supporters of local farmers and fisherman. Each of our restaurants accentuates Louisiana's culinary history through the use of local ingredients and techniques. The entire team at Dickie Brennan & Company remains dedicated to delivering superior dining experiences through serving locally sourced, updated versions of classic New Orleans cuisine, and outstanding service in our four French Quarter restaurants.
Notify kitchen, managers and waitstaff about big parties, XXPs and locals.
Immediately greet all incoming guests with a warm greeting and eye contact. Promptly answering telephones in a polite and professional manner, keeping etiquette in mind at all times.
Provide guest services such as calling for cabs, hotel information and directions to interesting sites in the city as well as other restaurants.
Maintain an organized host stand and remain on top of paperwork (host stand binder, XXPs, locals, Short Forms, BEOs, Files, Copies, etc.)
Seating Host is responsible to seat accurately in a timely manner, update Pivot Host on the status of tables in the dining room, provide support and answer phones so the Pivot Host can concentrate on the dining room.
Update menus and wine lists regularly and with a sense of urgency.
Quote accurate wait times for tables and notify guests immediately if there are any discrepancies with the time quoted.
Offer to carry drinks for ladies when seating from the bar.
Maintain cleanliness of the restrooms during hours of operation
Maintain an awareness of and following Company service standards at all times including actively practicing gang service.
Train others whenever the opportunity presets itself and accept training from others.
High school graduate or equivalent.
Experience in a fine-dining or high-volume restaurant preferred.
Ability to converse, read and write in English with excellent verbal, interpersonal and written communication skills.
Work efficiently with minimal supervision and complete required tasks within set schedules and deadlines.
Be flexible and eager to learn new things.
Must be able to maneuver in an office, through restaurants/bars and at outside functions. Must be able to work varied hours/days, including evenings, weekends and holidays, in accordance with restaurant operations and adhere to the attendance requirements of the company.
Employment is at-will and this job description does not imply an employment contract.
Today, Dickie Brennan's restaurant group includes four restaurants located in New Orleans' picturesque French Quarter: Palace Cafe, Dickie Brennan's Steakhouse, Bourbon House, and Tableau. We also own & operate Acorn Cafe (Located in New Orleans' City Park adjacent to the Louisiana Children's Museum) and The Commissary Kitchen + Market in New Orleans' Garden District and the historic Pascal's Manale located in Uptown New Orleans.
Dental insurance
Disability insurance
Flexible schedule
Paid training
Job Type: fulltime

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