2nd Shift Customer Support

3 weeks ago

Norwood MA, United States The CCS Companies Full time

The CCS Companies, a leader in Business Process Outsourcing (BPO), is currently looking to hire a qualified Account Coordinator to support our nationwide clients
As the Account Coordinator, you will be the first line of support to assist our clients with day to day requests regarding their current accounts via phone & email, and work with our Partnership Development team on expediting a solution
* Excellent phone skills and able to multitask required
* Strong computer experience using Microsoft Excel & Outlook preferred
*Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
* *Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
*Contributes to the department’s operational excellence and delivers quality services in accordance with applicable policies, procedures, requirements and professional standards.
* Provides first-level client support to CCS’ client base by initiating and fielding client calls in a helpful and intelligent manner in order to maintain company professionalism standards.
* Assists with system and procedural training and coaching to new and existing team members.
* Documents new work instructions and ensures all existing procedures and directions are current.
* Interacts and responds to inquiries from the Collection Department in a timely manner.
* Requests breakdowns for specific accounts, and forwards to the appropriate parties.
* Creates, maintains and submits Synergy requests for projects as well as daily, weekly and monthly tasks.
* Routinely recognizes exemplary performance and provides motivation for others to excel.
* Supports and maintains relationships with the Account Management Team to execute client guidelines and specifications.
* Completes special client projects upon request.
* Two or more years of experience in customer service required, ideally with a background in data analysis.
* Ability to multi-task, prioritize and balance multiple projects and deadlines to meet department requirements.
* Bilingual/multilingual skills desirable.
* Ability to maintain a predictable and consistent full-time work schedule.
_*Diversity and Veteran candidates strongly urged to apply*_
Job Type: Full-time
00 per hour
Dental insurance
* 8 hour shift
* Monday to Friday
Application Question(s):
* This position requires you to work on site in our Norwood office. Are you able to work full time in an office setting?
Customer service or client service:

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