Jr. Infrastructure Support Technician

3 weeks ago


Pittsburgh PA, United States Pittsburgh Regional Transit Full time

Infrastructure Support Technician to work with experienced team members to resolve client requests and technical issues. Identify, analyze, troubleshoot, and resolve client technical service requests related to IT:Infrastructure client hardware and software, including though not limited to: PC hardware/software errors, basic networking issues, and VDI issues. Assist with configuration, installation, set up, inventory management, and deployment of client equipment.

Create, monitor, update, and/or close tickets created/assigned to technician by IT: Customer Experience department, management, or others. • Installs, configures, deploys, and troubleshoots desktop operating systems (Windows/macOS) and various desktop applications. • Supports off-business hours agency technology needs through rotation in department’s after-hours on-call schedule. • Maintains software and hardware registration and inventory to ensure appropriate documentation and security levels are maintained.

Minimum completion of a two (2) years technical school or Associate Degree program from an accredited institution, or a minimum of two years working in a similar Information Technology-related position, including but not limited to: Infrastructure Technician, Help Desk Analyst, IT Support Technician, etc. • Demonstrated ability in the use, setup, and troubleshooting of Microsoft Windows-based devices. • Working knowledge of Microsoft Office 365, Adobe Acrobat Pro, and/or other common desktop software packages. • Certifications related to Desktop Services including A+, Network+, MCP, etc. • Understanding of basic networking concepts. • Experience with virtualization software packages. • Experience with endpoint imaging software.



  • Pittsburgh, PA, United States Pittsburgh Regional Transit Full time

    Pittsburgh Regional Transit is seeking a Jr. Infrastructure Support Technician to work with experienced team members to resolve client requests and technical issues. Identify, analyze, troubleshoot, and resolve client technical service requests related to IT:Infrastructure client hardware and software, including though not limited to: PC hardware/software...

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