Automobile Service Technician

2 days ago

Louisville, Kentucky, United States Sam's Club Full time
Job Summary:

As a Tire and Battery Center Technician at Sam's Club, you will play a vital role in providing safe and efficient service in both sales and service areas of the department. Your primary responsibility will be to deliver exceptional customer experiences, ensuring that our members receive the best possible service. You will work collaboratively with other associates to meet the member's expectations and contribute to the success of the club.

Key Responsibilities:
  • Be a Team Player: Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians, and communicate effectively to provide safe and efficient customer service.
  • Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, and utilize Point of Sale systems, phone, and in-person selling techniques.
  • Be a Techie: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, and utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
  • Be an Owner: Communicate equipment, tools, and supplies needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit, safety, and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas, complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
  • Be a Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products, develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented, and understand the roadblocks and assist in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

Benefits:
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Eligibility Requirements:
  • Valid state-issued driver's license
  • Must be 18 years of age or older

Preferred Qualifications:
  • Auto service industry experience
  • Retail experience

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