Pet Store Customer Experience Associate

18 hours ago

JUNEAU, United States Petco Full time

Create a healthier, brighter future for pets, pet parents and people

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

  • We love all pets like our own
  • We’re the future of the pet industry
  • We’re here to improve lives
  • We drive outstanding results together
  • We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

What you'll do:
- Provide optimal guest experience services.
- Assist guests in the proper selection of merchandise in accordance with their identified needs.
- Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
- Perform cashiering duties.
- Perform related duties in support of the store attaining its assigned sales goal.
- Ensure merchandise is properly stocked and priced.
- Adhere to established operational guidelines and store policies and procedures.
- Evaluate guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities:
The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

- Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
- Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
- Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
- Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
- Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
- Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
- Assists in stocking and facing merchandise according to established standards.
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Adheres to loss prevention policies.
- Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
- Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
- Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
- Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
- Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.
- Participates in the completion of quarterly and annual physical inventory counts.
- Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
- Performs special projects as assigned.

Supervisory Responsibility:
None.

Work Environment:
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here:

Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:

  • Pet Store Customer Experience Associate

    1 week ago

    Juneau, AK, Juneau County, AK; Alaska, United States Petco Full time

    Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. Assist guests in the proper...

  • Pet Store Experience Specialist

    4 days ago

    Juneau, Alaska, United States Petco Full time

    Job OverviewPetco is a leading health and wellness company focused on improving the lives of pets, pet parents, and our community. We're seeking a highly motivated Pet Store Experience Specialist to join our team in providing exceptional customer service and ensuring a positive experience for all guests.ResponsibilitiesProvide excellent guest service by...

  • Sales Associate

    2 weeks ago

    Juneau, United States Petco Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love...

  • Customer Experience Specialist

    1 week ago

    Juneau, Alaska, United States Petco Full time

    About Petco:Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and our partners. With 29,000 team members across the US, Mexico, and Puerto Rico, we operate over 1,500 pet care centers, including Vetco Total Care hospitals and preventive care clinics.Job Summary:We are seeking an experienced Customer...

  • Store Sales Associate

    4 weeks ago

    Juneau, United States Disability Solutions Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love...

  • Sales Associate

    1 week ago

    Juneau, AK, Juneau County, AK; Alaska, United States Petco Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We...

  • Retail Store Associate

    6 months ago

    Juneau, United States Office Depot Full time

    Primary Responsibilities : · Provides exceptional customer service by performing duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets. · Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing...

  • Petco Sales Associate

    1 week ago

    Juneau, Alaska, United States Petco Full time

    About PetcoPetco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and our partners. We're committed to providing exceptional customer service and creating a welcoming environment for all.Job DescriptionThis role is designed for individuals who are passionate about animal care and customer service. As a...

  • Assistant Store Manager

    4 weeks ago

    Juneau, Alaska, United States The Sherwin-Williams Company Full time

    About the RoleThe Assistant Store Manager is a key member of our retail store team, responsible for supporting the Store Manager in achieving business objectives and delivering exceptional customer experiences.Key Responsibilities:Support business strategies to drive sales growth and profitability through effective product knowledge, customer engagement, and...

  • Sales Associate Professional

    1 week ago

    Juneau, Alaska, United States Petco Full time

    About PetcoPetco is a leading health and wellness company focused on improving the lives of pets, pet parents, and our community. With 29,000+ team members across the US, Mexico, and Puerto Rico, we operate over 1,500 pet care centers, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers.Job...

  • Sales Associate

    3 weeks ago

    Juneau, United States Petco Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We...

  • Sales Associate

    1 month ago

    Juneau, AK, United States Petco Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We...

  • Customer Experience Advocate

    1 week ago

    Juneau, Alaska, United States AlienVault Full time

    Career Advancement OpportunitiesEstimated Salary: $17.32 - $18.21 per hourAt our company, we seek a Customer Experience Advocate to deliver exceptional results in the field of retail sales.In this role, you will foster strong relationships with customers and provide personalized guidance on our extensive range of products.Your responsibilities will include...

  • Petco Sales Representative

    1 week ago

    Juneau, Alaska, United States Petco Full time

    **About Petco**Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and our partners. Our purpose-driven work environment is dedicated to providing an exceptional experience for all customers.Job Summary:We are seeking a motivated and animal-loving Sales Associate to join our team. As a key member of...

  • Enterprise Customer Experience Strategist

    7 days ago

    Juneau, Alaska, United States Trellix Full time

    Job Title: Enterprise Customer Experience Strategist">About Us:Trellix is a global leader in redefining the future of cybersecurity. Our comprehensive, open and native cybersecurity platform helps organizations protect their operations from today's most advanced threats.Job Description:We are seeking an experienced Enterprise Customer Experience Strategist...

  • Customer Service Associate: Alaska Club

    1 week ago

    Juneau, Alaska, United States The Alaska Club Full time

    About The Alaska ClubAt The Alaska Club, we pride ourselves on delivering exceptional customer experiences. Our Member Support Team is at the forefront of this effort.About the RoleWe are seeking a Customer Service Associate to join our team in Juneau. This is an exciting opportunity to work with a dynamic group of individuals who share your passion for...

  • Customer Experience Coordinator

    4 days ago

    Juneau, Alaska, United States Wells Fargo Bank Full time

    About Wells FargoAt Wells Fargo, we believe in building strong relationships with our customers. We strive to provide exceptional service and support to help them achieve their financial goals.Job SummaryWe are seeking a highly skilled Customer Experience Coordinator - Branch Operations to join our team. As a key member of our National Branch Network, you...

  • Retail Sales Associate

    4 days ago

    Juneau, Alaska, United States Kroger Full time

    Cashier & Customer Service OpportunitiesAt Kroger, we're dedicated to providing our customers with exceptional service. As a Retail Cashier & Customer Service Representative, you'll play a key role in ensuring our customers have a positive shopping experience. Your responsibilities will include operating a cash register, processing sales, and assisting...

  • Sales Associate

    3 weeks ago

    Juneau, AK, United States Petco Full time

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. * We...

  • Animal Care Specialist

    1 week ago

    Juneau, Alaska, United States Petco Full time

    Job SummaryWe are seeking an experienced Animal Care Specialist to join our team at Petco. This role will be responsible for ensuring the proper care and husbandry of all companion animals and aquatic life in our Pet Care Center.Key ResponsibilitiesEnsure that all companion animals and aquatic life in the PCC receive appropriate care, including maintenance,...