Venue Manager

2 weeks ago

Charlotte, United States 828 Venue Management Company Full time

VENUE MANAGER JOB DESCRIPTION


828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. PINE, 828's North Carolina location, launched in spring 2024. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. We embody a culture that celebrates community and stands for equality and inclusivity day in and day out. If you are motivated, with a passion to celebrate and help others, 828 may be your perfect match. 


Playing a vital role in the 828 family, the Venue Manager is accountable for delivering monthly sales targets, as well as the overall success of the venue. The Venue Manager oversees and manages the client relationship from initial inquiry to final booking; this includes providing tours to clients, explaining 828’s contracts and venue policy, and supporting the client with questions they may have. This is a professional position that has an active role in the administration, operations and sales of the venue. The Venue Manager will report to 828’s Director of Venue Operations to ensure company packages and service workflows are operating efficiently while maintaining exceptional profit margins and managing local relationships.


This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. The Venue Manager will be an integral part of an ambitious team balanced with the freedom to work independently. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background and comfortability with technology will ensure success in prioritizing and meeting deadlines. 


ESSENTIAL DUTIES & RESPONSIBILITIES

SALES:

  • Accountable for delivering monthly sales targets
  • Oversee the sales cycle from client inquiry to final booking, as well as prospecting to develop potential new leads and clients
  • Onsite at venue for a minimum of three days out of the week to host tours with potential clients interested in booking events for weddings, corporate events or social celebrations
  • Work with clients to explain contracts and venue policy
  • Upsell additional venue services 
  • Review past due quotes and orders weekly and follow up with clients and Accounting appropriately
  • Network with local vendors to keep a pulse on the industry, as well as local professional groups to identify opportunities for new events
  • Partner with 828 Marketing to ensure information about the local market is appropriately understood to ensure optimal local marketing & sales execution

VENUE:

  • Onsite at venue one weekend morning (Saturday or Sunday) for load outs and any applicable beverage deliveries 
  • Ensure prompt, friendly service according to company guidelines
  • Manage venue and event success through key performance tracking 
  • Source, vet and contract local Handyman for ad hoc repairs and maintenance and coordinate preventative maintenance schedules of in-house facilities and equipment
  • Identify needed repairs and/or updates to the property interior or exterior through regular venue observations and walkthrough; inform the Director of Venue Operations of these issues on a timely basis
  • Address daily wear & tear, ad hoc, and urgent requests, especially on event days, and perform and facilitate routine maintenance and upkeep of the venue
  • Support Operations on large property management or real estate projects, as well as other needs or requests
  • Leverage CRM and event management software; communicate potential issues & requested changes 
  • Oversee final venue schedule by assigning booked events, and managing and approving PTO 
  • Host team weekly L10 meetings to confirm event schedules, discuss client interactions, workflows, and change requests
  • Represent the venue during photo shoots, large/unique events, and during Walkthrough Wednesdays
  • On-call during events
  • Attend applicable networking meetings and industry events as representative of the venue
  • Act as the venue liaison between local vendors and the venue team regarding policy questions, Epic Vendor list, marketing partnerships, etc. 
  • Ensure less than 24-hour response time to client and company emails
  • Check and replenish venue inventory of supplies, tools, and toiletries
  • Handle client complaints, excessive cleaning/damage fees, and vendor concerns

SKILLS & REQUIREMENTS:

  • Catering sales, event sales, or venue experience preferred
  • Experience in event operations preferred 
  • Strong knowledge of commonly used concepts, practices and procedures in an event venue
  • Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
  • Must be at least 21 years of age
  • Passion for building and developing a great team and ensuring customer satisfaction
  • Google Applications knowledge 
  • Embraces new technologies and softwares 
  • Strong knowledge of social media platforms 
  • Strong written communication skills 
  • Ability to troubleshoot problems with immediate resources, multi-task, and delegate
  • Ability to recruit, develop, manage and motivate team members
  • Must have reliable transportation, cell phone and working computer
  • Must be able to stand for long periods of time
  • Must wear professional business attire during events
  • Ability to regularly lift and/or move up to 50 pounds
  • Appropriate and up-to-date local alcohol certification(s) required

COMPENSATION:

  • Base salary, paid bi-monthly, determined by experience
  • Position is eligible for monthly incentives 
  • Percentage coverage of company offered health insurance plans 
  • Relocation reimbursement is not offered


At 828, we are committed to unlocking unique and memorable experiences for ALL. We are proud to be an equal employment opportunity employer and are committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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