Help Desk Support Specialist

2 weeks ago


Calhoun, United States Compunnel Inc. Full time

Job Title: Helpdesk Admin



Job Description:


  • End-User Support: Provide first-level technical support to users for hardware, software, and network issues, troubleshooting problems, and escalating when necessary.


  • InTune Policy Management: Create, implement, and maintain InTune-based policies for device management, ensuring compliance with organizational standards and security protocols.


  • Device Setup & Management: Configure and manage desktops, laptops, mobile devices, and other peripherals in accordance with company policies, using InTune for provisioning and policy enforcement.


  • User Access Control: Set up user accounts, manage access controls, and ensure adherence to security best practices.


  • Software Management: Install, configure, and maintain business-critical software across multiple devices, ensuring software updates and patches are applied regularly.



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