Senior Application Support Engineer

1 month ago

Boston, United States Marlin Selection Recruitment Full time

The Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small team, ensuring operational excellence, and driving continuous improvements. This position is responsible for planning, deploying, and supporting client implementations of products.



Specific Duties:

  • Lead and mentor a small team of Application Support Engineers, providing guidance, training, and performance management.
  • Manage the team's daily operations, ensuring timely and accurate resolution of customer issues in alignment with company SLAs.
  • Collaborate with other departments (e.g., CSM, Sales, Billing, Development, IT, etc) to drive the resolution of complex client issues and improve product offerings.
  • Conduct regular team meetings to review progress, address challenges, and ensure alignment with organizational goals.
  • Act as a point of escalation for critical issues, providing strategic input and directing the team on best practices for issue resolution.
  • Monitor and analyze team performance metrics to identify areas for improvement and ensure service quality.
  • Coordinate the on-call schedule and provide support during high-priority incidents.
  • Foster a collaborative and supportive work environment, encouraging team growth and professional development.
  • Support change management and incident review processes, ensuring lessons learned are incorporated into future workflows.



Technical Duties:

  • Provide customer support in accordance with company SLAs via email, phone, or live chat.
  • Act as a technical first responder. Triage technical issues across multiple infrastructure levels (network, OS, application). Prioritize and escalate issues according to the severity and details of each case.
  • Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
  • Manage upgrades and migrations for the business related application software. Perform system check-out after the process is completed.
  • Develop subject matter expertise and be an ambassador of digital asset knowledge within the team.
  • Work with clients to appropriately configure each aspect of their application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.



Required Skills:

  • Proven leadership experience in a support or technical role, with the ability to manage and develop a small team.
  • Excellent verbal and written communication skills and high attention to detail.
  • Ability to process multiple client communication streams and make high-quality decisions under pressure.
  • Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.
  • High proficiency level (power user) with Microsoft Windows OS.
  • 5+ yr experience supporting clients in the financial services industry.
  • Understanding of FIX protocol.
  • Basic knowledge of TCP/IP and Networking.
  • Basic knowledge of SQL (PGSQL, MYSQL).



The salary range for this role is $120,000.00 to $140,000.00, based on relevant experience.

  • Senior Applications Engineer

    1 week ago

    Boston, United States Pegasystems Full time

    Pegasystems Senior Applications Engineer Boston, Massachusetts Apply NowPegasystems develops strategic applications for sales, marketing, service, and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's...

  • Senior Application Support Engineer

    2 months ago

    boston, United States Marlin Selection Recruitment Full time

    The Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small team, ensuring operational excellence, and driving continuous improvements. This position is responsible for planning, deploying, and supporting...

  • Senior Application Support Engineer

    4 weeks ago

    boston, United States Marlin Selection Recruitment Full time

    The Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small team, ensuring operational excellence, and driving continuous improvements. This position is responsible for planning, deploying, and supporting...

  • Senior Application Services Engineer

    1 week ago

    Boston, United States HealthEdge Software Inc Full time

    HealthEdge Software Inc Senior Application Services Engineer Boston , Massachusetts Apply Now The Senior Application Support Engineer is a seasoned individual who will join the team of product experts that support customers getting the most out of ourstate-of-the-arthealthcare applications. The ideal candidate will have experience providing...

  • Senior Desktop Support Engineer

    2 weeks ago

    boston, United States The Hollister Group Full time

    Senior Desktop Support EngineerOur client is a private investment firm based in Boston, MA looking to hire a Senior Desktop Support Engineer. This individual will serve as the highest-level escalation for complex technical problems once they have passed through the Tier 1 and Tier 2 support teams. The ideal candidate has a customer-focused mindset with a...

  • Senior Desktop Support Engineer

    2 weeks ago

    Boston, United States The Hollister Group Full time

    Senior Desktop Support EngineerOur client is a private investment firm based in Boston, MA looking to hire a Senior Desktop Support Engineer. This individual will serve as the highest-level escalation for complex technical problems once they have passed through the Tier 1 and Tier 2 support teams. The ideal candidate has a customer-focused mindset with a...

  • Senior Desktop Support Engineer

    2 weeks ago

    boston, United States The Hollister Group Full time

    Senior Desktop Support EngineerOur client is a private investment firm based in Boston, MA looking to hire a Senior Desktop Support Engineer. This individual will serve as the highest-level escalation for complex technical problems once they have passed through the Tier 1 and Tier 2 support teams. The ideal candidate has a customer-focused mindset with a...

  • Application Support Engineer

    3 weeks ago

    Boston, Massachusetts, United States Dtcc Full time

    About the RoleThe Application Support Engineer will be responsible for maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support...

  • Senior Software Engineer

    4 weeks ago

    Boston, Massachusetts, United States Snyk Full time

    Job DescriptionSnyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure. As a Senior Software Engineer at Snyk, you'll be at the forefront of building the future of application security.You'll work on a wide range of...

  • Senior Software Engineer

    3 weeks ago

    Boston, Massachusetts, United States Snyk Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our Developer Experience team at Snyk. As a key member of our team, you will be responsible for designing and implementing high-quality solutions to complex problems, building systems with a long-term perspective, and supporting our customers by resolving bugs and customer support...

  • Senior Software Engineer

    4 weeks ago

    Boston, Massachusetts, United States Whoop Full time

    Unlock Human Performance with WHOOPAt WHOOP, we're on a mission to empower individuals to perform at their best. Our Application Infrastructure team builds technology that enables rapid user growth worldwide and accelerates product development across our entire software organization. We're seeking a motivated Senior Software Engineer to join our team and...

  • Senior Application Architect

    4 weeks ago

    Boston, Massachusetts, United States GATE Insight, Inc. Full time

    Job SummaryWe are seeking a highly skilled Senior Application Architect to join our Enterprise Application Services Team at GATE Insight, Inc. The ideal candidate will have a strong background in application development, complex hybrid architecture, and exceptional communication skills.Key ResponsibilitiesConfigure, design, and develop enhancements to the...

  • Senior Data Engineer

    3 weeks ago

    Boston, Massachusetts, United States Saviance Full time

    Job Title: Senior Data EngineerAbout the Role:We are seeking a highly skilled Senior Data Engineer to join our team at Saviance. As a Senior Data Engineer, you will be responsible for designing and implementing robust, scalable, and high-performance data pipelines to support the organization's data needs.Key Responsibilities: Design and implement data...

  • Senior .NET Desktop Application Software Engineer

    3 weeks ago

    Boston, Massachusetts, United States Lutron Electronics Co., Inc Full time

    Job SummaryLutron Electronics Co., Inc is seeking a highly skilled Senior .NET Desktop Application Software Engineer to join our team. As a key member of our software development team, you will be responsible for designing, developing, and deploying high-quality desktop applications using .NET technologies.Key Responsibilities- Design and develop desktop...

  • Senior Structural Engineer

    1 week ago

    Boston, United States Randstad Cpe London Full time

    SENIOR STRUCTURAL ENGINEER - 12 MONTH CONTRACT - CENTRAL LONDON (HYBRID) - £50 TO £60 PER HOUR (INSIDE IR35)ARM is working with a leading global engineering and professional services consultancy to hire for a Senior Structural Engineer to join a growing team of structural and civil engineers.About You:To be successful, you will have a good amount of below...

  • Senior Mendix Application Developer

    3 weeks ago

    Boston, Massachusetts, United States Siemens Digital Industries Software Full time

    Job Summary:We are seeking a highly skilled Senior Mendix Application Developer to join our team at Siemens Digital Industries Software. As a key member of our team, you will be responsible for developing Mendix applications using the Mendix platform. Your expertise in software architecture, design, and implementation will enable you to coach and guide...

  • Senior Validation Engineer

    3 weeks ago

    Boston, Massachusetts, United States Practical Applications Full time

    Senior Validation EngineerAt Practical Applications, we are seeking a highly skilled Senior Validation Engineer to join our team. As a Senior Validation Engineer, you will be responsible for leading the engineering team to ensure that all tasks associated with validation activities are completed successfully.Responsibilities:Perform process analysis,...

  • Senior Validation Engineer

    4 weeks ago

    Boston, Massachusetts, United States Practical Applications Full time

    Senior Validation EngineerMillstone Medical Outsourcing is seeking a highly skilled Senior Validation Engineer to join its Engineering team. As a key member of the team, you will be responsible for leading the validation process to ensure compliance with regulatory requirements and industry standards.Key Responsibilities:Develop and implement validation...

  • Software Engineer for Windows Applications

    3 weeks ago

    Boston, Massachusetts, United States Lutron Electronics Co., Inc Full time

    Job SummaryLutron Electronics Co., Inc is seeking a highly skilled Software Engineer for Windows Applications to join our team. As a key member of our software development team, you will be responsible for designing, developing, and testing software applications for our Windows platform. Your expertise in C#/.NET will be crucial in delivering high-quality...

  • Senior Structural Engineer

    2 days ago

    Boston, United States Advanced Resource Managers Ltd Full time

    SENIOR STRUCTURAL ENGINEER - 12 MONTH CONTRACT - CENTRAL LONDON (HYBRID) - £50 TO £60 PER HOUR (INSIDE IR35) ARM is working with a leading global engineering and professional services consultancy to hire for a Senior Structural Engineer to join a growing team of structural and civil engineers. About You: To be successful you will have a good amount of...