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Dynamics 365 Lead

4 months ago

Richmond, United States Integrated Resources, Inc Full time

Job Title: Dynamics 365 Lead

Location: Richmond, VA (Hybrid – 3 Days/week)

Duration: 24 Months+ (Possible Extension)

Interview


Process: Video Conference and In- Person

Tax Term: C2C or W2

** Local Richmond, VA candidates strongly preferred

** Candidate must be able to work onsite as needed, up to 3 days/wk

** Initial interview is webcam and may request In-Person Interview if needed

** Assignment to be extended beyond 6/30, possibly 24 months

** Contractor will be responsible for purchasing parking through Client’s Parking Management Office or procuring their own parking

Job Description:

· The client** is looking for a D365 Lead to spearhead the deployment, customization, and management of Microsoft Dynamics 365 projects especially in the Customer Engagement (CE) module.

· This role involves leading the implementation, and continuous improvement of the CRM system to enhance business processes.

· The ideal candidate will have a strong background in Dynamics 365 CRM solutions, Dataverse, and the ability to translate business needs into technological solutions.

Responsibilities:

· Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.

· Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.

· Expertise in Dynamics 365 Customer Engagement – Customer Service and Power Apps/Automate development.

· Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.

· Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.

· Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.

· Manage entity ownership; manage entity properties; understand system and custom entities.

· Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions.

· Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.

· Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.

· Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at Client**.

· Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.

· Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.

· Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.

· Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.

· Contribute to improving our processes and policies within the Business Enablement Services program.

· Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)