Field Services Engineer

5 days ago

Concord, United States LanceSoft, Inc. Full time

Job- Field engineer

Location Concord NH onsite

12 months

Candidate must be within 50 miles of Concord New Hampshire

The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality. The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country The FPA role will partner directly with market Suppliers as a representative of Ericsson to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working. Job Responsibilities

• Review and analyze site performance metrics, including but not limited to, cycle time, close out package (COP) first time right, (Job Hazard Assessment) JHA compliance, Ericsson tool utilization, build quality, and customer specific requirements.

• Based on site review and analysis, identify Supplier performance areas in need of improvement, provide feedback on site performance metrics to Territory Director and Suppliers, and partner with Suppliers to correct, adapt, and respond to the feedback.

• Engage with suppliers on-site to conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure that Suppliers correct real-time discrepancies related to safety and construction.

• Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance, considering suppliers’ KPIs, performance, current needs, etc.

• Act as an internal partner for Ericsson’s Senior Construction Managers and Project Management teams to review and evaluate market-level on-site requests, such as supporting customer meets, site access, and validating construction drawings, to support in project completion. • Based on performance metrics, identify, design, and develop process improvements for Supplier’s site construction process, as well as advancements to Ericsson tools to increase efficiency and quality, collaborating with the Automation teams to develop new tools and adjust current tools to increase Supplier’s efficiency. Based on market-level findings, work with other Field Performance Advisors around the country to identify systemic problems and propose cross-market improvements.

• Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working.

• Build strong relationships with market Suppliers to foster a culture of continuous improvement and two-way feedback between Ericsson and Supplier.

• Ensure Suppliers have a clear understanding of, and adhere to, Ericsson and customer processes, methods, and tools that apply to sites assigned to Suppliers in market.

• Continuously improve and provide feedback on Ericsson and customer specific information and training for accuracy in delivery performance via Site Tracker and Power Bi-domain metrics.

• Support Governance for quarterly Supplier business reviews (QBR), report on findings in the field concerning supplier performance and actions taken and recommendations for improvement; responsible for field-related actions from QBRs. Behavioral competencies • Entrepreneurial & innovative thinking. • Performs at a high level with minimal supervision in a fast paced and fluid work environment.

• Proactively analyzes issues, identifies problems, and makes sound decisions. • Ability to collaborate and partner with Suppliers for successful delivery.

• Ability to understand performance metrics and analytics and identify areas of improvement. • Excellent planning & organization skills. • Strong leadership and consultative skills.

• Strong ability to effectively communicate and work with cross-functional teams, diverse personalities, and professional skill levels. • Strong verbal and written communication skills.

• Advocates and generates a positive work environment and culture that embodies Ericsson’s core values. Typical Interfaces Internal: • Market Project Team • Customer Unit (CU) • Customer Project Management •

Environmental Health & Safety (EHS) • Ericsson Automation and Operational Excellence team • People Function External:

• Customers

• Third Party Suppliers Qualifications and Experiences

• Minimum relevant work/industry experience of 7+ years.

• Bachelor’s degree preferred.

• Experience with providing design solutions and guidance on order of operations.


• Experience leading or influencing teams to perform at their best.

• Strong understanding of applicable health and safety regulations impacting Ericsson and its suppliers in the local market. • Completion of approved OSHA (Occupational Safety and Health Administration) 30-hour course for telecommunications industry.

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