Hotel Operations Manager

2 weeks ago


Washington, United States RB Properties Inc Full time

The State Plaza Hotel, a 241-suite full-service hotel, located in Foggy Bottom, the hub of the federal and international business district, has an excellent opportunity for a qualified Hotel Operations Manager. The Hotel Operations Manager is responsible for the day-to-day operations of the hotel. This includes ensuring that the hotel is clean, staff is properly trained, and guests are receiving excellent customer service.


The Hotel Operations Manager’s responsibilities include:

  • Maintain a high level of customer service throughout the hotel by managing staff and resources effectively
  • Monitor all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage to ensure quality standards are met
  • Respond to guest inquiries and complaints in a prompt and professional manner
  • Investigate and resolve operational problems, making decisions in the best interest of the hotel and guests
  • Supervise and train hotel staff
  • Schedule staff shifts and assignments
  • Conduct performance reviews and take disciplinary action when necessary
  • Adhere to all hotel policies and procedures


The successful candidate will have a strong Rooms Division Operations background and guest service skills. Hotel Management or Business degree desired and 3 years of experience as hotel department head is required. Knowledge of the DC market and independent hotel experience is preferred.




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