Hotel Operations Manager
2 weeks ago
The State Plaza Hotel, a 241-suite full-service hotel, located in Foggy Bottom, the hub of the federal and international business district, has an excellent opportunity for a qualified Hotel Operations Manager. The Hotel Operations Manager is responsible for the day-to-day operations of the hotel. This includes ensuring that the hotel is clean, staff is properly trained, and guests are receiving excellent customer service.
The Hotel Operations Manager’s responsibilities include:
- Maintain a high level of customer service throughout the hotel by managing staff and resources effectively
- Monitor all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage to ensure quality standards are met
- Respond to guest inquiries and complaints in a prompt and professional manner
- Investigate and resolve operational problems, making decisions in the best interest of the hotel and guests
- Supervise and train hotel staff
- Schedule staff shifts and assignments
- Conduct performance reviews and take disciplinary action when necessary
- Adhere to all hotel policies and procedures
The successful candidate will have a strong Rooms Division Operations background and guest service skills. Hotel Management or Business degree desired and 3 years of experience as hotel department head is required. Knowledge of the DC market and independent hotel experience is preferred.
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washington, United States RB Properties Inc Full timeThe State Plaza Hotel, a 241-suite full-service hotel, located in Foggy Bottom, the hub of the federal and international business district, has an excellent opportunity for a qualified Hotel Operations Manager. The Hotel Operations Manager is responsible for the day-to-day operations of the hotel. This includes ensuring that the hotel is clean, staff is...
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