Optical Call Center Representative

2 months ago

Milwaukie, United States Hoya Full time

Join The HOYA Vision Care Team

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.


We are currently hiring a Optical Call Center Representative


Wage: $20.00 - $24.00/hr. DOE

Shift: Monday-Friday, 1st shift- 8:30am-5:00pm

Location: 4500 South East Criterion Court – Milwaukie, OR

(This is NOT a remote position)


What’s in it for you?

  • Health/Dental/Vision/Disability Insurance
  • Tuition Reimbursement
  • 401K plans
  • PTO and Paid Holidays
  • And more


SUMMARY

Assist customers via telephone and email by answering order status questions, resolving problems and/or issues relating to job orders, tracking jobs, and finding information for Rx’s in process.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming calls from customers in a professional manner.
  • Receive new orders, input Rx order correctly into DVI.
  • Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
  • Direct complaints concerning billing and services rendered.
  • Refer complaints of service failures to designated department managers for investigation.
  • Locate an order’s current or past position in the facility by checking in computer system.
  • Tag trays when necessary for expediting.
  • Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
  • Document phone conversations in account notes in DVI.
  • Keeps abreast of products and availability.


QUALIFICATIONS

  • High School Diploma
  • Call center experience is highly recommended
  • Optical experience is preferred


By applying to this job, you are agreeing to receive an initial text, which you will have the ability to opt out of upon receipt.


At HOYA, our foundation is built upon a diverse and inclusive work environment. Together, our differences are key to maintaining an inclusive culture that supports and inspires employee's uniqueness. Our differences ignite our innovation and connects us to our diverse customers and communities we serve.


We're passionate about maintaining an inclusive work environment, not only because it's the right thing to do, it promotes and celebrates differences. We are also committed to providing equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, disabilities, ages, philosophies, and veteran statuses at all levels of the organization.


Hoya and Seiko Optical is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.

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