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Infrastructure Service Delivery Manager

4 months ago

Cleveland, United States HCLTech Full time

Job Title - Infrastructure Service Delivery Manager (Managed Networks)

Job Location - Cleveland, OH (Onsite)

Job Type – Fulltime permanent


Candidates shall have more than 15 years of which have handled the IT infrastructure service delivery for 10 years including but not limiting to


  • Have a good inter-personal and effective communication and presentation skills
  • Have good knowledge of ITIL Processes and have proven experience in adoption of and delivering the services as per ITSM guidelines and methodology
  • Have a good working experience of operation of IT infra including the End User, Data Center cloud and Digital services
  • P&L responsibility
  • Automation in service delivery
  • Resource management
  • Utilization
  • Will be responsible for billing.
  • Overall SLA management and Operation interaction with technologies Lead / Service Owner
  • Overall Customer Satisfaction
  • Overall employee satisfaction


Skills and Abilities

  • 12+ years of industry experience and managing large teams
  • 5+ years of experience managing and leading Network teams over 50 resources
  • Proficiency in Networking Protocols and technologies, including routing, switching and wireless
  • Experience with network virtualization technologies ,such as VMware NSX or cisco ACI
  • Knowledge with network monitoring and management tools, such as SolarWinds, Nagios, and Cisco Prime
  • Understanding of cloud networking concepts and technologies , including SD-WAN and hybrid cloud connectivity
  • Understanding of software-defined networking (SDN) principles and implementations
  • Familiarity with network automation and orchestration tools like Ansible, Puppet or Chef
  • Understanding of the ITIL framework