Associate Client Implementation Specialist

1 month ago

Montgomery, United States West Technology Group, LLC Full time
For this opening we will consider candidates from the following locations: ,AL,United States |

Thank you for considering a career at TeleVox  

For over 30 years, TeleVox, a business segment of the West Technology Group, has been the trusted leader in automating and transforming patient engagement. With 1,000+ enterprise health systems and 10,000+ provider organizations as customers, we seamlessly integrate with leading EHRs to enable real-time communication. Bridging the communication gap in healthcare, we empower facilities, pharmaceutical companies, and life sciences organizations to effectively engage and enhance the patient experience. Discover more at TeleVox.com  

 

About the Role  

We are currently seeking an Associate Client Implementation Specialist to join our team. The Associate Client Implementation Specialist will play a key role in facilitating the successful onboarding of new clients and ensuring their smooth transition to our products or services. The ideal candidate will possess strong organizational skills, attention to detail, and effective communication abilities to ensure client satisfaction throughout the implementation process.  

 

Primary Responsibilities and Assignments 

  • Develop a project schedule for internal teams and clients to guide necessary activities, ensuring timely completion. 

  • Understand and execute assigned projects according to client needs, coordinating multiple tasks, and when necessary, engage cross-functional teams (e.g., sales) when client progress stalls or expresses a desire to delay. 

  • Obtain, verify, and validate client requirements to ensure successful application setup and supportability, and effectively communicate those requirements and specifications to various audiences in small-scale project meetings, including clients and internal teams. 

  • Coordinate the setup of new applications and ensure successful completion of assigned projects through project management. 

  • Serve as a central point of contact for assigned clients, gaining a full understanding of the client success criteria, and ensuring those criteria are met upon project completion. 

  • Create and maintain project documents and plans for all assigned projects, continuously monitoring them to ensure efficiency. 

  • Conduct and schedule small-scale end-user training for clients on product features and functionality of applications, customizing each training to meet specific client needs. 

  • Thoroughly document client training and communications to ensure all training maintains adherence to departmental and corporate policies and procedures.  

Required Skills and Professional Background  

  • An associate degree from an accredited college or university with significant coursework in computer science, MIS, or a related field. 
    • Equivalent work experience in a similar position may be considered in place of educational requirements. 

  • At least 2 years of project coordination experience. 

  • Proficiency in Microsoft Word and Excel at an intermediate level.  

  

Desirable Qualifications and Expertise  

  • Completion of a bachelor's degree from an accredited college or university 

  • 1 or more years of technical support/troubleshooting experience 

  • Knowledge of programming languages (e.g., XML). 

 

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.    

  • Medical, dental, vision insurance  

  • Health savings and flexible spending accounts  

  • Mental health and wellness program (EAP)  

  • Paid time off including vacation, holiday and sick time  

  • 401(k) retirement plan with company match up to 6% after one year  

  • Tuition reimbursement & in house learning platform  

  • Service awards. . . and much more  

  

TeleVox benefits help support better lives for our employees and our learning and development offerings can train them to become the next generation of business leaders.  

  

Apply today and be a part of Innovative Technology  

 We have discovered the most effective way to create and maintain a global presence is to represent diversity in its workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. By encouraging diversity in our workplace and implementing an Equal Employment Opportunity/Affirmative Action Program, we are better able to understand, address and provide the ingenious solutions to which our clients are accustomed. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.  

 

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