System Analyst

2 weeks ago


Madison, United States Cypress HCM Full time

HR Business Systems Analyst 4


Overview:

We are seeking a dynamic and forward-thinking HR technologist, for a 12 month contracting role, reporting to the VP, People Transformation and Operations. In this role, you will be responsible for accelerating P&P tech and AI capabilities, creating a seamless employee and manager service experience, and showcasing our Zendesk product for the HR use-case. You love working cross-functionally, you’re a thought leader in HR technology and have seen what good looks like, while always looking for the next opportunity to create better experiences and streamline the way we work.


Responsibilities:

  • Set up a framework for our HR tech roadmap and implementation strategy.
  • Lead the integration and adoption of technology and AI capabilities across People and Places.
  • Simplify the service experience for managers and employees, improving processes and content delivery throughout our employee lifecycle.
  • Develop and manage the People and Places content strategy, ensuring accurate, relevant, and timely information availability.
  • Govern HR tech stack decisions with a focus on tech stack consolidation and user-experience, ensuring alignment with CIO strategy and smooth implementation of chosen solutions.
  • Be the People and Places lead for the Zendesk-on-Zendesk implementation roadmap, staying up-to-date on new features and partnering with our Ops integration and People Services teams to implement.
  • Drive our Zendesk showcase work, elevating how HR functions can use Zendesk to create a simple and effective HR support experience and meeting with customers and potential customers to speak to our use case.
  • Maintain a close partnership with the CIO organization to ensure alignment in tech-adoption and digital transformation strategies.
  • Stay up-to-date with the latest HR tech and AI trends, adapting our strategy accordingly.


Requirements:

  • A bachelor’s degree in HR, IT, Business, or a related field. A relevant master's degree or higher a plus.
  • Proven senior-level experience in IT and/or HR Operations.
  • Workday experience required.
  • Knowledge of AI applications and their pragmatic use within HR.
  • Experience working with Zendesk solutions preferred.
  • Significant experience working in/with IT teams, particularly in implementing technology solutions within HR.
  • Demonstrable strategic thinking and problem-solving skills.
  • Exceptional leadership, communication, and team collaboration abilities.


Skills: IT Project Management, Workday, Zendesk, Operations, Business Process Reengineering, Six Sigma, Content Management, Governance


Compensation:

Up to $99.47/hr. (W2/Non-Exempt)

#33894261



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