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IT Service Technician

5 months ago

Ashland, United States TECHEAD Full time

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.


IT Service Technician


~ 8:00 - 4:30 pm

~ Accrued PTO

~ Paid Holidays


Responsibilities:

  • Performs PC computer and laptop repair, imaging, and deployment services within the amount of time specified by the contract with the client
  • Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner.
  • Follows up with customers with call or service request status when status changes (e.g. will be delayed).
  • Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
  • Initiates escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
  • Dispatched onsite support for deployment services.
  • Knowledge of all Customer standard products as defined per engagement.
  • Travels as needed between client locations to transport equipment and to perform PC repair, imaging, and deployment services using a personal vehicle.
  • Additional tasks as deemed necessary by manager to meet business requirements.

Desired skills and abilities

  • 2 years’ experience in customer relations
  • Minimum 2 years’ experience in Troubleshooting and Repair.
  • PC Hardware repair knowledge/experience
  • Experience using Excel is required
  • IT Industry knowledge and Troubleshooting/resolution skills.
  • Solid interpersonal and communications skills.
  • Ability to work within a team structure and take part in “mentoring” processes.
  • Excellent verbal and writing abilities.
  • Strong organization and documentation skills
  • Flexible with ability to adapt to a fast past working environment
  • Valid driver’s license, reliable transportation, and automobile insurance are required.
  • DOE clearance capable
  • Ability to perform frequent and heavy lifting.
  • Knowledge / Training and Certifications:
  • A+ Certification or in the process of obtaining
  • Microsoft Office Suite
  • Windows 95, Windows 98, Windows NT, and Windows 10
  • Multi-Platform PCs including Dell, Apple, and Lenovo
  • High school diploma/GED required; college degree preferred.


TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.


TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.