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Monitoring Team Lead

1 month ago

Portland, United States Getronics Full time

Monitoring Team Lead - USA (Remote)


Position Overview:

This role is crucial for overseeing monitoring solutions for applications, networks, and infrastructure, ensuring systems run efficiently and securely.

The ideal candidate will have a strong background in monitoring technologies, team leadership, and project management within a technical environment.

If you're passionate about optimizing systems and leading monitoring strategies, contact us

Working Hours: Must be available to work 7 AM - 6 PM ET or EDT


Key Responsibilities:

Define Monitoring Roles:

  • Collaborate with technical teams to define monitoring requirements for new applications, infrastructure, and solutions.
  • Design, implement, and standardize monitoring strategies.
  • Ensure seamless integration of monitoring tasks with incident and change management processes.

Configure Monitors & Metrics:

  • Install, configure, and maintain monitoring tools following corporate standards.
  • Automate and industrialize the installation of expert monitors.
  • Ensure performance metrics are applied effectively and integrated into the Configuration Management Database (CMDB).

Monitoring Agents & Deactivation:

  • Automate agent installations on new servers and ensure versions are updated regularly.
  • Manage the deactivation process for monitors, ensuring systems are kept up to date.

Synthetic Web Transactions:

  • Manage synthetic web transactions for corporate applications, analyzing performance and documenting processes.

Network Monitoring:

  • Oversee the addition, deletion, and configuration of network devices within the monitoring solutions.
  • Configure monitoring based on TRAPs, SNMP credentials, and alerting integration with BMC TrueSight.

Security Patching & Infrastructure Upgrades:

  • Perform proactive security analysis and apply critical updates for infrastructure.
  • Plan and execute infrastructure upgrades, ensuring that product versions are up to date before the end of support.

Project & Third-Party Assistance:

  • Assist in resolving queries, managing user requests, and proactively supporting third-party teams.
  • Lead monitoring tasks for infrastructure and application evolution projects.


Required Qualifications:

  • Bachelor’s Degree in Computer Science, Telecommunications, Mathematics, or a related technical field.
  • 5+ years of experience in team leadership, project management, and decision-making roles within a technical environment.
  • 3+ years of hands-on experience in monitoring technologies, tools, and platforms.
  • BMC Tools: TrueSight Synthetic Monitoring, Entuity, ProactiveNet, Patrol Configuration, Patrol Central, RTServers
  • Elastic Tools: Elastic Synthetic Monitoring
  • Other Tools: OpsGenie, CA Spectrum
  • Service Hours: Must cover shifts between 7:00 AM - 6:00 PM ET. The role may require occasional on-call duties.


Ready to lead our monitoring team and drive innovation? Apply now to make an impact